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Senior NOC Engineer

Senior NOC Engineer

Freshworks

4 - 7 years

11 - 12 Lacs

Hyderabad

Posted:10 hours ago| Platform:

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Skills Required

SMTP Networking Linux MySQL DNS Javascript Incident management HTML DHCP System administration

Work Mode

Work from Office

Job Type

Full Time

Job Description

As a

Senior NOC Engineer

, you will play a vital role in ensuring the health, stability, and uptime of our production systems. This is a hands-on, operational role requiring a deep understanding of system administration, networking, and incident response. You ll act as the first line of defense during outages and performance issues, with responsibility for real-time monitoring, troubleshooting, and driving incident resolution in a 24/7 environment. If you enjoy working with infrastructure at scale and thrive in fast-paced environments, this is the role for you.

Roles & Responsibilities

Monitor production systems and applications to ensure consistent uptime, performance, and availability
Respond to and manage incidents, alerts, and outages in real time, coordinating appropriate responses
Conduct root cause analysis (RCA) and implement corrective and preventive actions
Troubleshoot system, application, and network issues escalated by monitoring systems or support teams
Participate in 24/7 shift rotations, including weekends and holidays, to ensure continuous support
Collaborate with engineering and product teams to improve observability and monitoring frameworks
Develop and update SOPs, runbooks, and internal knowledge bases to ensure process consistency
Maintain compliance with internal security, audit, and operational standards
Recommend and implement automation and monitoring improvements to increase efficiency and reduce incident frequency
Engage in post-incident reviews and help drive blameless postmortems and process improvement initiatives

Qualifications

3+ years of hands-on experience in Linux/Unix systems administration and network troubleshooting
Solid grasp of internet and network protocols: DNS, DHCP, TCP/IP, NTP, SMTP, VPNs, HTTPS, T

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Software / SaaS

Chennai

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Senior NOC Engineer