Senior Network Engineer ( Routing and Switching )

Role & responsibilities

• Administration and management of complex networking solutions in enterprise data centers and remote offices across the globe. 
• Extensive working experience on Cisco Catalyst and Nexus switches, along with Cisco ISR Routers.
• Expert knowledge of ARP, MAC Address Table, VLAN, Spanning Tree Protocol, Ether channel, Switch Stacking, HSRP/VRRP, Access Lists (ACL), and NAT.
• Hands-on experience in Enterprise LAN and WAN configuration and troubleshooting.
• Strong knowledge of networking fundamentals, including TCP/IP, BGP, OSPF, MPLS, VPN technologies (IPSec, GRE), and routing/switching principles.
• Hands-on experience in implementing security measures like access control lists (ACLs) and firewall policies to protect the network
• Must have experience in enterprise network operation in handling escalation and severity cases.
• Coordination with ISP, clients and onsite technical teams for troubleshooting network and security incidents. 
• Providing permanent remediation for affected endpoints in our network environment
• Documenting network issues related to Incidents with in-depth event logs, RCA, and evidence
• IOS/firmware upgrade in Cisco network devices as and when required
• Good to have experience on configuring and troubleshooting CISCO wireless controllers, Aerohive Products.
• Independently drive P2/P1 Technical calls from the network's end, demonstrating exceptional communication and problem-solving skills to de-escalate situations and provide clear, concise updates to clients.
• Excellent client-facing communication skills and the ability to handle and manage client interactions and escalations independently, ensuring client satisfaction and timely resolution of critical issues.
• Work in a billable environment and achieve those targets associated with your position.

Preferred candidate profile

• 5 - 10 years of experience in implementing and managing multi-vendor network solutions.
• Expert-level experience in Routing and Switching.
• Prior experience collaborating with global clients from the US, Europe, and APAC regions
• Excellent communication skills, both written and verbal, with a proven ability to manage client expectations and handle high-pressure situations effectively.
• Must be able to effectively handle multiple projects simultaneously
• Strong analytical and problem-solving skills, with a focus on delivering effective solutions and managing client escalations efficiently.
• CCNA or CCNP Certifications are an asset