Job
Description
Position Overview: As an integral part of our Managed Services team, the Network Administrator specializes in designing, implementing, and troubleshooting network infrastructures, including wired, Wi-Fi, and security frameworks, with a strong focus on Cisco, Palo Alto, and FortiGate technologies. This role requires a proactive, self-starting individual who can manage multiple projects from design through implementation, effectively communicate technical information to a variety of audiences, and drive projects to successful completion. This highly client-facing position demands excellent service skills across phone, email, and remote assistance platforms, and the ability to build and maintain long-term client relationships. Client Service: Provide outstanding client service, responding promptly and professionally across communication channels. Cultivate and maintain long-term client relationships, emphasizing exceptional service and understanding of client needs. IT Service and Support Functions: Offer comprehensive IT support for clients' network infrastructures, prioritizing efficiency and security. Gain specific knowledge of clients' businesses and the role of IT in supporting their objectives. Lead and manage network-related projects, ensuring the successful design, implementation, and troubleshooting of infrastructure. Stay updated on service offerings and align them with clients' needs. Documentation, Reporting, and SLAs: Maintain accurate records of network configurations, project specifications, and client communications. Regularly update clients on the status of projects, changes, and scheduled outages. Identify and address potential client concerns, reporting significant issues to the Service Manager. Professional Development: Engage in continuous learning relevant to network technologies and industry trends. Pursue professional certifications, focusing on areas relevant to our technology stack, including Cisco CCNA/CCNP and Fortinet NSE. Administrative: Accurately document all activities and time spent on service tickets. Adhere to communication protocols and administrative deadlines. Experience: 6-8 years of experience managing complex network environments, particularly with Cisco, Palo Alto, and FortiGate technologies. Demonstrated ability in disaster recovery planning and hardware redundancy. Familiarity with hardware management software tools (e.g., PRTG, Auvik). Proficiency with Cisco ASA/Next-Gen firewalls & switches, Palo Alto firewalls, and FortiGate products. Knowledge: Strong understanding of network security principles and VPN connectivity to support remote workers. In-depth knowledge of network services (TCP/IP, DNS, DHCP) and protocols (OSPF, BGP, SDWAN). Comprehensive understanding of networking systems, including LANs, firewalls, routers, and switches. Core Competencies: Excellent communication skills, with the ability to convey complex network concepts to diverse audiences. Adept at critical thinking and problem-solving. Strong organizational skills and attention to detail. Team-oriented with a collaborative work ethic. Technical Skills: Expertise in network design, implementation, and troubleshooting, with a specific focus on Cisco, Palo Alto, and FortiGate technologies. Experience managing SSL/S2S/Software VPNs and network services infrastructure. Education and/or Experience: Preferred CompTIA certifications. Desirable Microsoft Technology Associate (MTA) and MCSA certifications. Cisco CCNA / CCNP certification is highly valued, as is Fortinet NSE certification. This position offers the opportunity to work with a variety of clients, ensuring their network infrastructures are secure, efficient, and capable of supporting their business objectives. Join our team and apply your skills in a dynamic, supportive environment that values professional growth and client success.
