Senior Manager/Manager - Fraud Prevention & Payments

Sr. Manager/Manager Fraud Prevention & Payments

Department: Revenue Accounting

Location: Gurugram

Role Overview:

• Experienced In Aviation digital payment systems, fraud prevention, and gateway integration. Skilled in enhancing customer experience, managing chargebacks, and driving process improvements. Proven leadership in cross-functional teams and compliance initiatives, with a strong focus on operational excellence and innovation.

Key Responsibilities - Fraud Risk Management

• Monitor and analyze real-time transactions across booking platforms for fraudulent activity.
• Implement fraud detection tools and rules tailored to aviation-specific risks (e.g., last-minute bookings, international cards, high-risk routes).
• Collaborate with IT, cybersecurity, and customer service teams to investigate and mitigate fraud incidents.
• Liaise with acquiring banks, card networks, and fraud solution providers to stay updated on emerging threats.

Key Responsibilities - Chargeback & Dispute Resolution

• Manage the end-to-end chargeback process for airline ticketing and ancillary services.
• Analyze chargeback trends by route, channel, and payment method to identify root causes.
• Coordinate with customer service and legal teams to prepare compelling representments.
• Ensure compliance with IATA, Visa, MasterCard, and other scheme rules.

Key Responsibilities: - Payments

• Lead integration of new payment methods (e.g., UPI, wallets, BNPL, international cards) across digital and offline channels.
• Work with product and tech teams to ensure seamless payment flows and reconciliation.
• Monitor payment success rates and optimize for cost, speed, and customer experience.
• Ensure compliance with PCI-DSS and aviation-specific data security standards.
• Administration of payment transactions across involved payment platforms.
• Identification and Reporting of Payment Discrepancies to PSPs, Banks/Acquirers.
• Automation of various Payment Related Projects.
• Support on Internal/External Audits.
• Monthly Dashboards for Internal Reviews and cross functions.
• Support on Monthly/Yearly closings.
• Accounting administration on compensation, refunds, and goodwill gestures.
• Validation on Compensation Claims.
• Trend Analysis on Compensation to minimize financial impacts.
• Ensure compliance with internal policies and external audit requirements.
• Understanding on Airline PSS/Payment Ecosystem and Fraud Management, other Revenue Accounting Systems. Knowledge on Cybersource/Accertify is preferred.
• Good Analytical Skills, communication, and stakeholder management skills.
• Awareness on IATA BSP/ARC

Qualifications

• Bachelor's in, Business, IT, or related field.
• 10-12 years of experience in Fraud Prevention, disputes and payment operations. Aviation preferred.

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