Senior Manager/Chief Manager - Relationship Lead

Key responsibilities:

1. Business Development & Partner Management

• Own end-to-end relationship with lending partners (Banks/NBFCs/MFIs) for Credit Life business.
• Develop and implement partner-specific business plans to achieve sales and revenue targets.
• Identify new business opportunities within existing partnerships and potential new lending partners.
• Conduct regular partner reviews (monthly/quarterly) to track performance, resolve issues, and enhance engagement.
• Ensure compliance with internal and regulatory requirements

2. Team Leadership & Sales Management

• Lead, mentor, and manage a team of Relationship Managers and Key Account Executives.
• Set individual and team KPIs; monitor daily activity, conversions, and productivity.
• Support team members in managing high-value relationships and closing large deals.
• Drive a performance-oriented culture with focus on sales hygiene, pipeline management, and retention.

3. Stakeholder Management

• Liaise with internal departments to ensure smooth partner servicing.
• Collaborate with product and pricing teams to design customized Credit Life propositions as per partner needs.
• Monitor partner-level profitability, persistency, and claims experience.

Qualifications & Experience

• Education: MBA / Postgraduate in Sales, Marketing, or Finance.
• Experience: 8-12 years in Life Insurance, preferably in Group or Credit Life business; at least 3 years in a leadership role managing multiple partners or a regional team.
• Preferred Background: Experience in Bancassurance / NBFC partnerships, B2B relationship management, or Group Insurance Sales.

Skills & Competencies

• Strong relationship management and stakeholder influencing skills.
• Analytical mindset with ability to interpret portfolio and profitability reports will be preferred.
• Excellent communication, negotiation, and presentation skills.
• Team leadership, coaching, and performance management abilities.