The purpose of this role is to ensure the internal customer (in this case a region) gets the best level of service for their applications in a cost effective manner.
Job Description:
Delivery Manager - Role Overview
Lead the delivery of large-scale, global technology projects for high-profile clients, serving as the primary point of contact for client relationships and ensuring seamless execution across business and technical domains. Drive consultative selling, technical leadership, and governance, while fostering a culture of innovation, agility, and best practices.
Key Responsibilities
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Client Relationship & Consultative Selling:
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Act as the primary client partner, building and maintaining strong, long-term relationships at all levels—from operational teams to CXOs.
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Understand client needs and translate them into actionable strategies and solutions.
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Serve as a trusted advisor, providing strategic guidance, handling escalations, and ensuring client satisfaction
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Delivery Management:
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Oversee end-to-end delivery of complex, projects, ensuring alignment with client objectives and company goals.
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Manage multiple stakeholders, including global clients, internal teams, and external partners.
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Implement industry best practices in project management, agile methodologies, and governance
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Technical Leadership & Governance:
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Provide strong technical leadership, ensuring solutions are robust, scalable, and aligned with business needs.
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Understand and discuss technology solutions with clients, including AI and digital transformation initiatives.
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Drive adoption of best-in-class tools, processes, and frameworks for delivery excellence.
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Strategic Planning & Growth:
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Develop and execute strategic plans to achieve client growth targets and expand business opportunities.
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Collaborate with creative, technical, and business development teams to deliver innovative solutions.
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Team Leadership & Development:
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Lead, mentor, and develop high-performing teams, fostering a positive, collaborative work environment.
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Evaluate and improve team performance, ensuring alignment with client and organizational goals
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Hands-on Delivery & Continuous Improvement:
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Maintain a hands-on approach, staying close to project execution and technology trends.
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Promote continuous learning, innovation, and process improvement across the organization.
Must-Have Qualifications
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Extensive experience managing large-scale, global technology projects in a fast-paced, agile environment.
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Proven track record in consultative selling, client relationship management, and business growth.
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Strong technical leadership and understanding of technology business, including AI, cloud, and digital transformation.
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Excellent communication, empathy, and stakeholder management skills.
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Ability to understand and implement industry best practices in delivery, governance, and team development.
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Multiple domain expertise is highly valued.
Location:
DGS India - Bengaluru - Manyata N1 Block
Brand:
Merkle
Time Type:
Full time
Contract Type:
Permanent