Senior Manager- ServiceNow Platform Technical Architect

Senior Manager - ServiceNow Platform Technical Architect

Must-Have Skills

ServiceNow Technical Architect

Key Responsibilities

Solution Architecture & Design

• Define and implement scalable, performant ServiceNow solutions

  that meticulously align with business needs and strategic goals.

• Develop and maintain ServiceNow architecture standards, best practices, and governance frameworks

  , ensuring consistency and quality across all implementations.

• Ensure technical alignment with enterprise IT strategies, security policies, and compliance requirements

  , integrating ServiceNow solutions seamlessly into the broader IT ecosystem.

• Customize and implement SRE (Site Reliability Engineering) practices

  for the ServiceNow platform and its associated products/applications, focusing on reliability, availability, and performance.

Technical Leadership & Governance

• Provide architectural guidance and technical mentorship

  to ServiceNow developers and administrators, fostering their growth and ensuring adherence to architectural principles.

• Conduct rigorous code reviews, technical audits, and system performance optimizations

  , identifying areas for improvement and driving efficiency.

• Establish comprehensive governance policies

  for instance management, upgrades, and overall platform security, safeguarding the integrity of the ServiceNow environment.

Platform Development & Customization

• Oversee the customization and configuration of ServiceNow applications and modules

  , tailoring them to meet specific organizational requirements.

• Review custom scripts, business rules, UI policies, workflows, and integrations

  from a ServiceNow best practices standpoint, ensuring robust and maintainable solutions.

• Utilize advanced ServiceNow development tools

  such as Flow Designer, UI Builder, and Glide APIs to build and enhance functionalities.

Integration & Automation

• Design and implement sophisticated integrations with third-party systems

  using a variety of protocols including REST, SOAP, LDAP, and MID Server, ensuring seamless data exchange.

• Optimize workflows and automation

  using ServiceNow's Integration Hub and Orchestration capabilities, streamlining business processes.

• Ensure seamless data flow

  between ServiceNow and other critical enterprise applications, supporting a unified information architecture.

Collaboration & Stakeholder Management

• Work closely with business analysts, product owners, and IT teams

  to accurately translate complex business requirements into viable technical solutions.

• Provide expert consultation on ServiceNow capabilities, its roadmap, and strategic implementation strategies

  , guiding decision-making.

• Communicate complex technical concepts effectively

  to both technical and non-technical stakeholders, ensuring clear understanding and alignment.

Platform Maintenance & Upgrades

• Manage ServiceNow upgrades, patching, and instance performance monitoring

  , ensuring the platform remains current and optimized.

• Ensure minimal disruption and strict adherence to ServiceNow's upgrade best practices

  , facilitating smooth transitions.

• Stay up to date with new ServiceNow releases and features

  , continuously evaluating their potential benefits and integrating relevant advancements.

Required Qualifications

• Extensive total software engineering/IT experience, with substantial experience specifically in

  ServiceNow development/Operations & Technical architecture

  .

• ServiceNow Expertise

  : Deep understanding of

  ServiceNow architecture, data model, and development best practices

  .

• Development Skills

  : Proficiency in

  JavaScript, Glide APIs, Flow Designer, and UI development

  .

• Integration Knowledge

  : Proven experience with

  REST, SOAP, JSON, LDAP, OAuth

  , and various integration middleware solutions.

• Cloud & Security

  : Strong understanding of

  cloud infrastructure, IT security, and compliance frameworks

  .

• Certifications

  :

• ServiceNow Certified Technical Architect (Must have)

  .

• ServiceNow Certified System Administrator (CSA)

  .

• Certified Implementation Specialist (CIS)

  .

• Certified Application Developer (CAD)

  .

Preferred Qualifications

• Experience in working in

  Agile/Scrum environments

  .
• Familiarity with

  ITIL framework and best practices

  .
• Strong

  problem-solving, analytical, and communication skills

  .

CTC Range

• As per market standards

Notice Period

• Immediate

Contact: