Senior Manager, P&C Insurance Broker Support Team

Genpact is a global professional services and solutions firm that aims to shape the future with its 125,000+ employees across 30+ countries. Driven by curiosity, agility, and the desire to create lasting value for clients, we serve leading enterprises, including the Fortune Global 500, by leveraging our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are currently seeking applications for the position of Senior Manager, P&C Insurance Broker Support Team at our location in Madurai, India. In this role, you will play a crucial part in leading a team of approximately 50 to 75 individuals, which includes Specialists, Senior Specialists, Domain Experts, Assistant Managers, and Managers. Your responsibilities will involve fostering a collaborative work environment, setting clear performance expectations, conducting regular evaluations, providing constructive feedback, and identifying areas for process improvement to enhance efficiency. Your ability to optimize workflows using analytics and technology, ensuring high-quality deliverables, seeking client feedback, establishing clear goals for the team, and motivating them to meet deadlines will be essential for success in this high-pressure business environment. Key Responsibilities: - Provide direction and support to a team of 50 to 75 individuals, fostering a collaborative work environment. - Set clear performance expectations, conduct evaluations, and provide constructive feedback for professional growth. - Identify areas for process improvement, implement best practices, and optimize workflows using analytics and technology. - Ensure high-quality standards for all deliverables, conduct regular quality checks, and address any issues promptly. - Establish clear goals and objectives for the team, monitor progress, and adjust strategies to achieve targets. - Utilize data analytics for decision-making, resource optimization, and productivity maximization. - Work closely with HR, recruitment, and stakeholders to secure necessary resources and support. - Maintain accurate records of all activities, decisions, and communications, updating documentation regularly. Qualifications Required: - Graduate in any stream with relevant years of experience in US P&C insurance lifecycle activities. - Insurance Certification would be an advantage. - Strategic thinking, customer service orientation, excellent communication skills, statistical knowledge, and high motivation. - Previous Project or GB certification would be beneficial. If you are passionate about business goals, challenges, and possess the necessary skills and qualifications, we encourage you to apply for this dynamic role of Senior Manager, P&C Insurance Broker Support Team at Genpact, India-Madurai. Education Level: Bachelor's / Graduation / Equivalent Schedule: Full-time Job Posting: Apr 16, 2025 Job Category: Full Time,