Job
Description
The Senior Medical Affairs Manager (MAM) is an experienced field-based member of the Medical Affairs team who serves as a strategic link between Alcon and Medical Experts (ME)/Key Opinion Leaders (KOLs) in the field of Ophthalmology and Optometry. The Senior MAM strategically supports the development and appropriate use/adoption of Alcon products and therapies through supporting evidence generation and evidence-based scientific exchange and by gathering actionable insights to further inform and shape the company's understanding of the products, therapeutic area, market access, and clinical practice. The Senior MAM responds to unsolicited requests for scientific exchange/insights, detailed working knowledge of FDA-approved Alcon products, current medical/scientific research, and publications and proposals for scientific research. The Senior MAM provides support for ECPs interested in participating in ALCON's Investigator Initiated Trials (IITs) by guiding them through the concept endorsement, synopsis review, and grant approval process, and acts as an end to end study liaison. The Senior MAM serves as a mentor to onboard new MAM and experienced team members in scientific subject matter and KOL/IIT management skills. The Senior MAM provides general medical/healthcare information by delivering unbiased scientific information (data dissemination) presentations to practitioners, third-party payors, and internal Alcon associates. The Senior MAM also responds to queries and unsolicited requests for medical information from doctors submitted to Medical Product Information and Complaint Handling and escalates to the MAM's team. The Senior MAM provides important information for making healthcare coverage and access decisions for Health Economics and Outcomes Research. Foster KOL/HCP interest in Investigator Initiated Trials (IITs) within Alcon's product strategy and liaise between potential researchers and Alcon on Investigator Initiated Trials (IITs) from inception to publication. Act as an interface between Medical Expert/HCP and Alcon to provide up-to-date medical support on device-related issues to educate, diagnose, resolve, and where applicable, escalate to local or regional Medical Affairs. Develop and maintain peer-to-peer scientific relationships with KOLs and decision-makers to expand evidence generation through scientific partnership opportunities; and gain their advocacy. Develop a strong understanding of the future needs of ophthalmic surgeons and support medical education in alignment with Alcon's strategy. Identify national, regional, and local KOL eye care provider experts according to their medical expertise and academic reputation. Liaise and provide up-to-date medical support to healthcare associations to ensure an evidence-based understanding of Alcon products relative to medical guidelines and medical evidence/health economic information. Assure thoughtful and informed exchange of current medical information and data related to Alcon products and selected areas of therapeutic interest with KOLs. Provides important information (HEOR/data) for payers making healthcare coverage and access decisions. Regularly collect, analyze, and report insights from the scientific exchange with ECPs that may impact company development plans/trial designs, launch, and brand strategies/tactics. Deliver effective presentations to ECPs and collect and report insights. Function as the Alcon medical speaker to present, as needed, at customer sites, ad board congresses, symposia, and training events for up-to-date data-based, scientific, and clinical information on Alcon product(s). Provide non-promotional speaker training to HCPs to support education/medical events to the healthcare community about therapies/devices developed and commercialized. Medical Support & Key Opinion Leader (KOL) Relationship Development Attend and provide scientific support for Medical Affairs activities and scientific sessions at regional and national congress meetings. Liaise and provide up-to-date medical support to healthcare associations to ensure an evidence-based understanding of Alcon products relative to medical guidelines and medical evidence/health economic information. Timely completion of all required training activities, documentation, and other administrative responsibilities. Deep scientific and KOL/IIT management skills that are used to coach and onboard new MAMs and team members Acts in lieu of a MAM Regional Director as a peer mentor, as a subject matter expert and possesses excellent operational excellence (time, budget/finance, data standards, reports etc) Internal Alcon Support Provide medical support and training, as appropriate, (i.e., disease state and product) to colleagues (e.g., sales reps, Regulatory Affairs colleagues, etc.), but not as a substitute for those functional training groups. Support educational efforts, such as wet lab activities, by proctoring such events and being onsite as necessary. Ensure cross-functional collaboration, and interface effectively with all other Medical Affairs functions, as well as other departments, including but not limited to Commercial, QA, Research and Development, Regulatory Affairs, and Market Access. Work with Med Info and Med Safety to help resolve escalated product complaints as well as Medical Safety issues. Comply with all credentialing requirements for any healthcare institution (e.g., hospital) that is part of the MAM's call plan, including, among other things, routine background checks, medical testing (i.e., Tuberculosis test) or proof of immunizations, training on facility policies, adherence to confidentiality, etc. Work with Integrity and Compliance observing all laws, industry standards, and company policies. Key Performance Indicators Number and quality of support for Investigator Initiated Trials, with documentation Key Performance Indicators (KPIs) for an associate in this role measuring progress and performance are aligned and set in accordance with: Organizational Objectives and Goals Departmental / Team Objectives and Goals Individual Objectives identified during the Performance Management Process Integrity and Compliance KOL Engagement and Relationship Management Quantity and quality of Investigator-Initiated Trials (IITs) submitted proposals in alignment with ALCON's Global Medical strategy Quantity and quality in the execution of Investigator-Initiated Trials (IITs) and other research project proposals received and successfully implemented Impact of the Research Proposals Quantity, quality, and content of monthly KOL interactions and presentations with scientific purpose Quantity and quality of support to KOLs presenting on Alcon products (e.g., Advisory Boards and other non-promotional meetings) Quantity and quality of new KOL relationships Ability to effectively address clinical questions and product complaints Quantity and quality of insights collected and reported from the scientific exchange with ECPs Quantity and quality of Identified KOLs who are qualified for Medical Affairs and R&D activities Quantity and quality of insights collected by the MAM at attended congresses, symposia, and training events Quantity and quality of podium presentations delivered at congresses, symposia, and training events Quantity and quality of SoV opportunities generated in the assigned territory Quantity and quality of events supported (such as presentations, webinars, focus groups, user meetings, advisory boards, symposia, customer training events) Training compliance report for the MAM MAM's Evaluation from internal stakeholders Contributions to educational materials, and impactful internal training presentations MAM's feedback from KOL and other HCP Level of collaboration and successful execution of integrated initiatives Quantity and Quality of Healthcare Economics presentations delivered internally and to payors Effectiveness and frequency of mentoring and training new MAMs, KOLs, and team members
