Senior Manager - Key Account

Business Development

• Conduct reviews and feedback sessions with channel leadership & product team for continuous business development
• Evaluates and monitor the systems/process enablers for business and suggest improvements for operations efficiencies
• Designing and launch of reward & recognition programs for channel partner to increase sales and build distribution

Channel Partner Management:

• Interact with the channel partners at agreed levels & frequency to manage expectations, have a committed and a partnership based relationship
• Understanding the need of channel partner and aligning the team to deliver business nos.
• Responsible for creating robust distribution/business model
• Self & sales team SMP adherence to ensure appropriate channel engagement
• Enable smooth MIS & other information flow to channel on agreed key business parameters
• Maintain appropriate channel partner satisfaction on support provided by our team to ensure zero escalations
• Keep an eagle eye towards competition entering into the segment and its product and processes
• Identify areas in which HDFC Life Sales/partner requires training to help them perform better in their respective job
• Identify and assessing current and future training needs
• Persistency-Dues Vs Collection - POSP - 80%

People Management

• Develop & guide sales team(RM/CSM/FLS)n to avoid channel escalations
• Nurture & train the sales team to sell better quality & higher quantity
• Ensure intra & inter departmental collaboration to close issued related to proposal processing
• Publishing channel MISs on daily to Weekly frequency to sales team
• Keep track on FLS activation for POSP and CP value penetration and file penetration
• Maintaining SMP for the channel as per frequency decided
• Process roll-out and reiteration with channel team and Sales

Project Management-Business enhancement across all channel

• Think through business requirement for process improvements of HDFC Bank channels
• Handling project from start to end by coordinating with different internal (BS&T,ETG,BSG,DPPM,Dev team) and external stakeholders (HDFC Bank)
• Publishing dashboard after discussing on regular weekly project calls
• Need to perform UAT testing to have a smooth production cycle
• EMIF to be made a successful journey by keeping an robust process in backend and at front end journey

Service Calling-Customer Service

• Daily basis need to send service calling report to Vendor
• Weekly basis data processing for further actionable on cancellation dispositions and others
• Prepare a month on month tracking on each disposition and tracking cancellation and maintaining record of it for future references.

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Education

PG: