Senior Manager Information Technology

About the role:

In Samsaras Business Technology Core IT team, we work to deliver awesome systems, support, and experiences that enable our teams to be as impactful as possible. As a member of the team, youll be in charge of owning the technology and processes that enable our people to do their best work. We are responsible for identifying, designing, implementing, and supporting the applications to create a streamlined experience for Samsarians. As a Senior Manager, IT Site Lead on the team, you will be leading the small but growing, on-site India IT team. This team spans Tier 1, 2, and 3, and is ultimately responsible for ensuring the India office is well-served. From an engineering perspective, this role will understand technical architecture and technical delivery of a wide variety of solutions, along with process engineering, & automation. From a Services perspective, this role will oversee all India IT specialist duties and thereby directly contribute to the employee technology experience at Samsara. You will be executing on strategic & mission-critical initiatives, technology assessments, architecture decisions, and end-to-end solution delivery by partnering with your US IT leadership team.

This is a hybrid position requiring 2 days per week in our Bangalore office and 3 days working remotely. Relocation assistance will not be provided for this role. This position requires working hours in the IST time zone.

You should apply if:

• You want to impact the industries that run our world:

  Your efforts will result in real-world impacthelping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.

• You are the architect of your own career:

  If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper-growth environment.

• You’re energized by our opportunity. Our vision to digitize large sectors of the global economy requires your full focus and best efforts to generate

  creative, ambitious ideas for our customers.

• You want to be with the best:

  At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 

In this role, you will:

• Tier 1 duty: you will provide on-site managerial support to 1 on-site India office operations specialist, who tackles basic Helpdesk user queries and on-site office needs, eg. employee onboarding, inventory management and device recovery.
• Tier 2 duty: you will provide on-site managerial support to 2-3 on-site India-based IT specialists, who tackle escalated IT Helpdesk tickets (typically OKTA, Google, Atlassian, Slack, and other Saas tooling).
• Tier 3 duty: you will supervise a small, but growing engineering team in India, overseeing critical IT automation, AI, and DevOps projects. Supervise the evaluation, innovation, development & implementation of any variety of internal SaaS Engineering automation systems/AI projects geared to produce efficiency at scale
• Provide formal performance management support and review to all direct on-site India reports, but share dotted line day-to-day supervisory capacity with US leadership
• Develop metrics and dashboards to provide business leadership with meaningful operational/performance metrics and status reports
• Stay up-to-date with industry trends and emerging technologies, evaluating their potential impact on the organization's application landscape
• Manage technical requirements gathering, technical gap analysis, and contribute to backlog grooming
• Collaborate with other teams in designing, implementing and integrating business applications
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• A Bachelor's degree in Computer Science, Information Technology, engineering or a related field
• 12+ years of experience in an IT Systems Engineering role, with at least some part of that

  managing small teams (preferably, across Tier)

• 3+ years experience working with identity management tooling, eg. OKTA, SSO, Google Workspaces, Slack
• 3+ years experience working with development and automation projects
• Related experience in architecture, design, development, and implementation of highly scalable, high-volume software systems, applications and major SaaS solutions
• Ability to spearhead and drive work without supervision across functions and collaborate with all levels of users and management, esp. In a remote environment
• Must be detail oriented, self-organized, be committed to quality and capable of tracking multiple work streams simultaneously
• Ability to work in a fast-changing, dynamic, and agile environment, including the ability to manage time and maintain an excellent work ethic
• Candidate must have mentoring and guidance skills to provide oversight and direction to contractors and internal members of the engineering team
• Strong verbal and written communications skills are a must, as well as the ability to work effectively across internal and external organizations

An ideal candidate also has one or more:

• Exposure to scale in a SaaS-first IT environment (Slack, Zoom, Github, Zendesk, Atlassian suite, etc)
• Developed and managed applications in a team environment
• Expertise with AWS and Google Cloud Platform
• Expertise in corporate networking and email infrastructure, CCNP+ knowledge
• Exposure to GitHub, Terraform and CI/CD methodologies

Role & responsibilities

Preferred candidate profile

Director – Platform & Applications Operations | IT Site & Service Delivery

Leader

Hands-on technology leader with 20+ years of experience managing cloud, platform, and IT

service operations across AWS, Azure, and GCP. Skilled in building and leading high-

performing Tier 1–3 IT teams, driving site operations, automation, and SaaS ecosystem

management (Okta, Google Workspace, Slack, Atlassian, Zoom). Adept at balancing strategic

direction with technical execution, ensuring seamless service delivery, operational

efficiency, and exceptional employee technology experiences. Collaborates closely with

global leadership to deliver scalable and secure IT operations across hybrid environments.

Core Competencies

• IT Site & End-User Services Leadership
• Tier 1–3 IT Operations & Helpdesk Management
• SaaS Application & Identity Management (Okta, Google Workspace, Slack, Atlassian)
• Cloud Platforms: AWS, Azure, GCP
• Service Delivery & ITSM (Incident, Problem, Change Management)
• Automation & DevOps for IT Operations
• Cross-Geo Team Management & Mentoring
• Operational Metrics & Dashboards
• Security, Compliance & Access Controls
• Collaboration with US & Global IT Leadership

Professional Experience

Brillio | Director – Platform & Infrastructure Operations

Sep 2024 – Present

• Lead India site IT and platform operations teams (30+ engineers) across Tier 1–3,

ensuring high availability, rapid issue resolution, and SLA adherence.

• Oversee on-site support, user onboarding, inventory management, and device lifecycle

operations.

• Manage SaaS and identity systems including Okta, Google Workspace, Slack, Jira, and Zoom

to enhance user experience and access control.

• Partner with US IT leadership to define automation priorities, develop performance

dashboards, and ensure process standardization.

• Drive service readiness and transition for new technology rollouts and automation

initiatives.

• Conduct mentoring and performance management for India-based IT engineers and

specialists.

• Collaborate cross-functionally with HR, Facilities, and Security to deliver a cohesive site

experience.

• Key Achievements:
• • Improved IT service efficiency by 25% through workflow automation and monitoring

integration.

• • Strengthened SLA governance and incident response, achieving 99.95% uptime across

platforms.

• • Implemented real-time operational dashboards for proactive issue tracking and

reporting.

Skillsoft (I) Pvt Ltd | Senior Engineering Manager – DevOps, SRE & Network

Operations

Jul 2019 – Jun 2024

• Managed hybrid cloud infrastructure operations for enterprise SaaS products with a focus

on automation and observability.

• Deployed SRE practices (SLIs/SLOs, error budgets, dashboards) and integrated

compliance frameworks (FedRAMP, GDPR, CIS).

• Collaborated with product engineering to ensure scalability, security, and efficiency in

SaaS environments.

• Provided mentorship, guidance, and technical escalation support to distributed DevOps

teams.

Apps Associates (I) Pvt Ltd | Practice Manager – Cloud & Network Operations

Dec 2018 – Jun 2019

• Directed 24x7 network and cloud operations center (40-member team) ensuring SLA

adherence and platform reliability.

• Defined ITIL-aligned operational policies and automated ticket triage workflows for

efficiency.

• Partnered with vendor and IT site teams for seamless service delivery and escalations.

Capgemini | Service Delivery Manager & Lead Solution Architect

May 2012 – Nov 2018

• Architected and managed global infrastructure (1,500+ instances), ensuring operational

efficiency and SLA compliance.

• Directed multiple cross-functional teams and vendor relationships across India and global

regions.

• Collaborated with senior business leaders to align technology operations with

organizational strategy.

Earlier Roles (2001 – 2012)

• Platform Engineering Manager / Systems Manager / NOC Manager / Support Engineer
• Led IT operations across data centers, overseeing incident management, infrastructure

uptime, and Tier 1–3 support teams.

Education & Certifications

• MCA, Indira Gandhi National Open University (IGNOU)
• Certifications: ITIL v3.0 | AWS Certified Cloud Practitioner | Microsoft Certified System

Administrator / Engineer

Technical Environment

AWS, Azure, GCP, Google Workspace, Okta, Slack, Atlassian (Jira, Confluence), Zoom, GitHub,

Terraform, ServiceNow, Zendesk, SAP (FMS, SD/MM/FICO), VMware, Citrix VDI, F5 ADC,

Oracle & SQL Databases, NetApp Storage, Veritas Backup