Job
Description
Senior Manager Information Systems – Observability Operations What you will do Let’s do this. Let’s change the world. In this vital role you will responsible for leading and overseeing the day-to-day operations of the organization's global observability service. This position should be able to Implement and maintain observability standard methodologies, including tagging, metrics, and logging to provide comprehensive access to system performance. Use tools like Dynatrace, PagerDuty, and other solutions to monitor the health and performance of infrastructure and applications in real-time. The ideal candidate will have a consistent record of leadership in technology-driven on-prem and cloud environments and has a passion for fostering innovation and excellence in the biotechnology industry. Work closely with multi-functional teams including product managers, Application owners, and Infrastructure engineers to define requirements and implement monitoring solutions. This role demands the ability to drive and deliver against key organizational critical initiatives, develop a collaborative environment, and deliver high-quality results in a matrixed organizational structure. Please note, this is an onsite role based in Hyderabad. Roles & Responsibilities: Lead and develop a successful team of Monitoring engineers through recruitment, performance management, and career development Establish and maintain operational metrics, SLAs, and performance standards Experience with observability tools and monitoring large ecosystems. Monitor and manage global Observability infrastructure. Promote automation technologies and self-healing capabilities. Lead incident response and problem management for critical observability issues Oversee implementation and maintenance of security policies and patching and agent upgrade procedures Ensure compliance with regulatory and security requirements. Generate regular reports on license usage, agent upgrades and incident/problem creations. Deliver continuous improvement initiatives in observability operations. Optimize resource allocation and shift coverage for 24/7 operations. Partner with business collaborators to understand and support organizational needs. Lead incident response and problem management for critical issues. Ensure compliance with regulatory requirements. What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Master’s degree and 8 to 10 years of experience in Observability operation, with at least 3 years in management OR Bachelor’s degree and 10 to 14 years of experience in Observability Operations, with at least 4 years in management OR Diploma and 14 to 18 years of experience in Observability Operations, with at least 5 years in management Deep understanding of monitoring and notification technologies, observability concepts using Dynatrace and Pagerduty Knowledge of Infrastructure and Application monitoring Knowledge of Logs/Traces Solid background in open telemetry and integration Knowledge of AWS and Azure services Knowledge of TypeScript, React and Python scripting Knowledge of container and K8 environment Preferred Qualifications: Experience in a leadership role within a pharmaceutical or technology organization Strong analytic/critical-thinking and decision-making abilities. Experience with cloud platforms (AWS, Azure, or Google Cloud) Knowledge of automation tools like Ansible and Terraform Understanding of Agile practices Ability to work effectively in a fast-paced, dynamic environment. Professional Certifications Management certifications (Scrum/Agile) (preferred) Associate or Specialist Certification from Dynatrace Soft Skills: Excellent leadership and team management skills. Strong transformation and organizational change experience. Exceptional collaboration and communication skills. High degree of initiative and self-motivation. Ability to manage multiple priorities successfully. Team-oriented with a focus on achieving team goals. Strong presentation and public speaking skills. Excellent analytical and fix skills Strong verbal and written communication skills Ability to work optimally with global, virtual teams Shift Information: This position is an onsite role and may require working during later hours to align with business hours. Candidates must be willing and able to work outside of standard hours as required to meet business needs. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now for a career that defies imagination Objects in your future are closer than they appear. Join us. careers.amgen.com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
