Senior Manager Information Systems - Automation

Job Description

We are seeking a hands-on , experienced and dynamic Technical Infrastructure Automation Manager to lead and manage our infrastructure automation initiatives. The ideal candidate will have a strong hands-on background in IT infrastructure, cloud services, and automation tools, along with leadership skills to guide a team towards improving operational efficiency, reducing manual processes, and ensuring scalability of systems. This role will lead a team of engineers across multiple functions, including Ansible Development, ServiceNow Development, Process Automation, and Site Reliability Engineering (SRE). This role will be responsible for ensuring the reliability, scalability, and security of automation services. The Infrastructure Automation team will be responsible for automating infrastructure provisioning, deployment, configuration management, and monitoring. You will work closely with development, operations, and security teams to drive automation solutions that enhance the overall infrastructure s efficiency and reliability. This role demands the ability to drive and deliver against key organizational strategic initiatives, foster a collaborative environment, and deliver high-quality results in a matrixed organizational structure. Roles Responsibilities: Automation Strategy Leadership : Lead the development and implementation of infrastructure automation strategies. Collaborate with key collaborators (DevOps, IT Operations, Security, etc) to define automation goals and ensure alignment with company objectives. Provide leadership and mentorship to a team of engineers, ensuring continuous growth and skill development. Infrastructure Automation : Design and implement automation frameworks for infrastructure provisioning, configuration management, and orchestration (eg, using tools like Terraform, Ansible, Puppet, Chef, etc). Manage and optimize CI/CD pipelines for infrastructure as code (IaC) to ensure seamless delivery and updates. Work with cloud providers (AWS, Azure, GCP) to implement automation solutions for managing cloud resources and services. Process Improvement : Identify areas for process improvement by analyzing current workflows, systems, and infrastructure operations. Create and implement solutions to reduce operational overhead and increase system reliability, scalability, and security. Automate and streamline recurring tasks, including patch management, backups, and system monitoring. Collaboration Communication : Collaborate with multi-functional teams (Development, IT Operations, Security, etc) to ensure infrastructure automation aligns with business needs. Regularly communicate progress, challenges, and successes to management, offering insights on how automation is driving efficiencies. Documentation Standards : Maintain proper documentation for automation scripts, infrastructure configurations, and processes. Develop and enforce best practices and standards for automation and infrastructure management. What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Masters degree with 8-10 years of experience in Observability operation, with at least 3 years in management OR Bachelors degree with 10-14years of experience in Observability Operations, with at least 4 years in management OR Diploma with 14-18 years of experience in Observability Operations, with at least 5 years in management 12+ years of experience in IT infrastructure management, with at least 4+ years in a leadership or managerial role. Strong expertise in automation tools and frameworks such as Terraform, Ansible, Chef, Puppet, or similar. Proficiency in scripting languages (eg, Python, Bash, PowerShell). Hands-on experience with cloud platforms (AWS) and containerization technologies (Docker, Kubernetes). Hands-on of Infrastructure as Code (IaC) principles and CI/CD pipeline implementation. Experience with ServiceNow Development and Administration Solid understanding of networking, security protocols, and infrastructure design. Excellent problem-solving skills and the ability to troubleshoot complex infrastructure issues. Strong leadership and communication skills, with the ability to work effectively across teams. Professional Certifications (Preferred): ITIL or PMP Certification Red Hat Certified System Administrator Service Now Certified System Administrator AWS Certified Solutions Architect Preferred Qualifications: Strong experience with Ansible, including playbooks, roles, and modules. Strong experience with infrastructure-as-code concepts and other automation tools like Terraform or Puppet. Strong understanding of user-centered design and building scalable, high-performing web and mobile interfaces on the ServiceNow platform Proficiency with both Windows and Linux/Unix-based operating systems. Knowledge of cloud platforms (AWS, Azure, Google Cloud) and automation techniques in those environments. Familiarity with CI/CD tools and processes, particularly with integration of Ansible in pipelines. Understanding of version control systems (Git). Strong troubleshooting, debugging, and performance optimization skills. Experience with hybrid cloud environments and multi-cloud strategies. Familiarity with DevOps practices and tools. Experience operating within a validated systems environment (FDA, European Agency for the Evaluation of Medicinal Products, Ministry of Health, etc) Soft Skills: Excellent leadership and team management skills. Change management expertise Crisis management capabilities Strong presentation and public speaking skills Analytical mindset with a focus on continuous improvement. Detail-oriented with the capacity to manage multiple projects and priorities. Self-motivated and able to work independently or as part of a team. Strong communication skills to effectively interact with both technical and non-technical collaborators. Ability to work effectively with global, virtual teams