Senior Manager HR Operations

At Amgen, our shared mission to serve patients drives everything we do, making us one of the world's leading biotechnology companies. We're a global team, collaborating to research, manufacture, and deliver ever-better products that reach over 10 million patients worldwide. If you're looking for a career you can truly be proud of, apply now to join our team and make a profound difference in the lives of patients globally.

HR Connect teams across the globe

Key Responsibilities

Strategic Leadership

• Develop, implement, and execute the

  global strategy for tier 1 HR support

  within HR Connect, ensuring alignment with overall HR and business objectives.
• Drive

  innovation and continuous improvement

  in HR service delivery, leveraging

  ServiceNow

  and other HR tools to enhance the user experience.

Operational Excellence & Service Delivery

• Lead and optimize

  HR service delivery teams across regions

  , ensuring high-quality support and a seamless HR user experience.
• Develop and maintain

  key performance indicators (KPIs)

  to measure and enhance service effectiveness.
• Ensure

  compliance with global labor laws, HR policies, and company regulations

  in service execution.
• Enhance

  HR service automation and self-service capabilities through Workday and ServiceNow

  , ensuring scalability and efficiency.

People Management & Development

• Lead, mentor, and develop a

  high-performing team

  .
• Foster a culture of

  collaboration, engagement, and continuous learning

  within the HR Staff Services organization.
• Create a

  connected, inclusive, and inspiring work environment

  that empowers talent to thrive.
• Build leadership capabilities within regional HR Staff Services teams to support long-term talent development.

Process Optimization

• Drive

  automation, AI-driven solutions, and digitalization efforts

  to streamline HR service operations.
• Partner with

  DTI and HR Technology teams

  to enhance Workday and ServiceNow platforms, ensuring seamless integration and usability.

Stakeholder & Business Partner Engagement

• Serve as the

  primary liaison between HR Connect and key business leaders, HR COEs, and regional HR teams

  .
• Act as an

  advisor on HR service trends, industry benchmarks, and emerging innovations

  .
• Partner with finance and procurement to manage budgeting, cost efficiency, and vendor relationships where applicable.

Qualifications & Experience

• Bachelor's or Master's degree

  in Human Resources, Business Administration, or a related field.

• 15+ years of progressive HR leadership experience

  , with at least

  5 years in a global HR shared services or HR operations leadership role

  .
• Proven experience in leading

  cross-functional and geographically dispersed teams

  .
• Strong background in

  HR transformation, Workday, and ServiceNow implementation and optimization

  .
• Expertise in

  HR service delivery models, process optimization, and user experience

  .
• Excellent

  stakeholder management, communication, and influencing skills

  .
• Ability to navigate complexity, drive change, and execute on a global scale.

Key Competencies

• Strategic Thinking & Execution

  : Ability to develop and drive a vision for HR service transformation.

• Global Mindset

  : Understanding of regional HR service nuances and ability to operate in a multicultural environment.

• Operational Excellence

  : Strong focus on service efficiency, automation, and continuous improvement.

• Leadership & People Development

  : Track record of building and inspiring global teams.

• Digital & Technology Acumen

  : Expertise in Workday and ServiceNow, HRIS, AI-driven tools, and automation platforms.

• Stakeholder Management

  : Ability to influence and collaborate with senior leaders and business partners.