At Amgen, our shared mission to serve patients drives everything we do, making us one of the world's leading biotechnology companies. We're a global team, collaborating to research, manufacture, and deliver ever-better products that reach over 10 million patients worldwide. If you're looking for a career you can truly be proud of, apply now to join our team and make a profound difference in the lives of patients globally. In this vital role, you will lead the HR Connect teams across the globe , responsible for optimizing recruitment processes and managing recruitment operations to ensure a seamless hiring experience for candidates and hiring managers. This position will also play a key role in delivering best-in-class recruitment services to ensure Amgen is positioned to attract and recruit exceptional talent. Key Responsibilities Strategic Leadership Develop, implement, and execute the global strategy for tier 1 HR support within HR Connect, ensuring alignment with overall HR and business objectives. Drive innovation and continuous improvement in HR service delivery, leveraging ServiceNow and other HR tools to enhance the user experience. Operational Excellence & Service Delivery Lead and optimize HR service delivery teams across regions , ensuring high-quality support and a seamless HR user experience. Develop and maintain key performance indicators (KPIs) to measure and enhance service effectiveness. Ensure compliance with global labor laws, HR policies, and company regulations in service execution. Enhance HR service automation and self-service capabilities through Workday and ServiceNow , ensuring scalability and efficiency. People Management & Development Lead, mentor, and develop a high-performing team . Foster a culture of collaboration, engagement, and continuous learning within the HR Staff Services organization. Create a connected, inclusive, and inspiring work environment that empowers talent to thrive. Build leadership capabilities within regional HR Staff Services teams to support long-term talent development. Process Optimization Drive automation, AI-driven solutions, and digitalization efforts to streamline HR service operations. Partner with DTI and HR Technology teams to enhance Workday and ServiceNow platforms, ensuring seamless integration and usability. Stakeholder & Business Partner Engagement Serve as the primary liaison between HR Connect and key business leaders, HR COEs, and regional HR teams . Act as an advisor on HR service trends, industry benchmarks, and emerging innovations . Partner with finance and procurement to manage budgeting, cost efficiency, and vendor relationships where applicable. Qualifications & Experience Bachelor's or Master's degree in Human Resources, Business Administration, or a related field. 15+ years of progressive HR leadership experience , with at least 5 years in a global HR shared services or HR operations leadership role . Proven experience in leading cross-functional and geographically dispersed teams . Strong background in HR transformation, Workday, and ServiceNow implementation and optimization . Expertise in HR service delivery models, process optimization, and user experience . Excellent stakeholder management, communication, and influencing skills . Ability to navigate complexity, drive change, and execute on a global scale. Key Competencies Strategic Thinking & Execution : Ability to develop and drive a vision for HR service transformation. Global Mindset : Understanding of regional HR service nuances and ability to operate in a multicultural environment. Operational Excellence : Strong focus on service efficiency, automation, and continuous improvement. Leadership & People Development : Track record of building and inspiring global teams. Digital & Technology Acumen : Expertise in Workday and ServiceNow, HRIS, AI-driven tools, and automation platforms. Stakeholder Management : Ability to influence and collaborate with senior leaders and business partners.