Senior Manager - Customer Implementation

Key Responsibilities:

• Be a subject matter expert for LoginRadius Services and CIAM.
  

• Evaluate integration opportunities from a technical perspective and recommend solutions.
  

• Create documentation and procedures as required as part of the delivery effort for the LoginRadius solution.
  

• Provide training to customer IT teams on best practices.
  

• Design, implement, and manage LoginRadius CIAM deployments for customers.
  

• Identify, track, and resolve technical issues.
  

• Lead and mentor the LoginRadius Customer Success Engineering team, fostering a culture of excellence, continuous improvement, and professional development.
  

• Ensure the delivery of high-quality technical support to customers, contributing to the timely and effective resolution of technical issues and inquiries.
  

• Build and maintain strong relationships with customers, understanding their needs and ensuring their satisfaction with our technical support services.
  

• Assist in monitoring key performance indicators (KPIs) for the technical support team, analyzing data to identify trends and areas for improvement, and contributing to meeting targets.
  

• Work closely with cross-functional teams, including Product, Engineering, and Sales, to ensure seamless communication and coordination in addressing customer needs.
  

• Contribute to the creation and maintenance of technical documentation, knowledge bases, and support resources to assist the technical support team and customers.
  

• Collect and analyze customer feedback to identify areas for improvement and drive initiatives to enhance the customer support experience.
  

  Required Qualifications:
  

  • 6+ years of experience working with Client Implementations, including Experience in the installation, integration, and deployment of Technical SaaS solutions.
    

  • Work experience with one of the following programming languages: NodeJS, Golang, Java, PHP, JavaScript.
    

  • Technical architecture experience integrating identity management, access management, and access governance software into clients infrastructure and applications.
    

  • Knowledge and experience implementing standard protocols is a plus(e.g., OAuth2, OIDC, SAML).
    

  • Familiarity with regulatory requirements and standards related to IAM, such as GDPR or CCPA, is a plus.
    

    
    Benefits

    • Competitive Package
      

    • Tax-Friendly CTC Structure
      

    • Opportunities for professional development and growth
      

    • Dynamic and collaborative work environment
      

    • Certification Policy - Our focus is learning and skill development
      

    • Health Insurance
      

    • Accidental Insurance
      

      
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