Senior Manager Business Technology - Salesforce

• You will build, lead, and mentor technology teams (Development, Admins, Service Desk) in India.
• Foster a culture of collaboration, innovation and learning.
• Design and implement a 24/7 global technical support desk to enhance customer service delivery.
• Oversee software development teams, ensuring agile practices and project delivery.
• Architect and deploy enterprise solutions (SFDC, CRM platforms, customer support systems) to improve operations.
• Manage digital transformation plans aligned with organizational goals.

Ensure appropriate development, configuration and testing and support of system functionality for:

• Quote to Cash - Salesforce CPQ, Dell Boomi, Salesforce Billing
• Lead to Sale - Salesforce CRM, other middleware (ZoomInfo, LeanData, LinkedIn Sales Navigator)
• Onboarding to Renewal - Salesforce Service Cloud, Gainsight, Drift Chatbot, Salesforce Communities.
• Partner with global leadership to align India operations with international standards.
• Manage vendor relationships and negotiate contracts for cost-effective technology solutions.
• Identify automation opportunities to improve system performance and user experience.
• Establish Goals to measure team productivity and service quality.
• Collaborate with and manage agreements for Service providers. Negotiate the best agreement for Avalara and our customers.

What you'll Need to be Successful

• Experience in solution design and enterprise architecture with experience leading technology transformation, automation and scaling strategies at enterprise companies
• 15+ years in technology leadership roles, including hands-on experience with SFDC, CRM platforms (eg, Salesforce, HubSpot), and customer support systems (eg, Zendesk, Freshdesk).
• Experience building 50+ member teams and managing global support operations.
• Experience in solution design and enterprise architecture with experience leading technology transformation, automation and scaling strategies at enterprise companies
• Proficiency in cloud platforms and DevOps practices.
• Grasp of ITIL frameworks and SaaS product lifecycle management. Solid grasp in an Agile development environment with engineering principles.
• Experience with data and creating systems that meet security and compliance requirements. Experience with SOX, PCI, SOC2, and IT audit controls of a public company.
• Degree in Computer Science, Computer Engineering, Information Systems or other related field. Certifications in SFDC, ITIL or PMP/PgMP.