Senior Manager Business Systems & Process Automation

As a Senior Manager at BHIVE Workspace in Bangalore, your role will involve translating business needs into functional workflows, leading hands-on implementation of Zoho ERP and related applications, and driving automation across Finance, Sales, Projects, and Procurement. Your focus will be on bridging business process gaps, managing vendor coordination, and ensuring timely delivery of system improvements. Key Responsibilities: - Own hands-on configuration and implementation of Zoho ERP and related modules. - Define workflows, data models, and test cases; manage BRD creation, UAT, and user adoption. - Build reusable automation components for lead routing, fitment, renewals, and approvals. - Maintain integration inventory (APIs, middleware, and data synchronization). - Work with internal tech teams and vendors to ensure stable interfaces across platforms. - Support the creation of dashboards, KPI tracking, and business intelligence workflows. - Manage Tier-1 application support and escalation workflows. - Track SLAs, uptime, and vendor compliance. - Support cybersecurity hygiene, patching, and user access protocols. - Conduct training and documentation for end-users across departments. - Coordinate UAT and change management during rollout phases. - Support the Head in aligning implementation with architectural standards. Qualifications and Skills: - BE/B. Tech (Mandatory); MBA (Good to have). - Hands-on expertise with Zoho Suite, HubSpot, Exotel, Jira, Confluence, Zapier/API integrations. - Working knowledge of enterprise architecture and cybersecurity principles. - Strong analytical, documentation, and communication skills. - PMP / ITIL / Zoho Certified Professional preferred. - Good understanding of enterprise technology architecture and cybersecurity. About BHIVE Group: The BHIVE Group is at the forefront of revolutionizing managed offices & enterprise coworking spaces in Bengaluru. Their mission is to be amongst the most loved and admired real estate companies of India by 2033, envisioning to help people live a better quality of life. Organizational Culture: BHIVE Workspace boasts a passionate, youthful, and vibrant team located in the city's bustling Central Business District. They are an Equal Opportunity Employer that values diversity and inclusivity. Joining BHIVE means contributing to a real impact on the startup ecosystem in India. Employee Referral Policy: If you refer a candidate, you stand a chance to win exciting prizes as part of the Referral Category 2. Department: COO's Office,