Senior Manager

1) Job Purpose

Service Delivery Manager HIS & Infrastructure Management

2) Dimensions

Scope

Team Size

Systems Managed

Stakeholders

Budget Responsibility

3) Job Context & Major Challenges

Job Context

HIS applications and IT infrastructure

continuous uptime, data security, application enhancements, and infrastructure scalability

integration of HIS with other hospital systems

healthcare industry is rapidly evolving

5.

99.9% uptime

legacy HIS systems

data security, compliance (HIPAA, GDPR, NABH), and cybersecurity

multi-vendor coordination

growing demands

4) Principal Accountabilities

A.

HIS application support

end-to-end IT infrastructure

uptime management

incident management

5.

IT governance frameworks

incident, change, and release management

ITIL best practices

SOPs for HIS application management, infrastructure monitoring, and IT security controls

B.

emerging healthcare IT trends

opportunities to modernize HIS applications

cloud migration, virtualization, and infrastructure upgrades

industry regulations and compliance standards

C.

future capacity needs

hardware, software, and cloud infrastructure requirements

network bandwidth, server load balancing, and database performance

data backup, disaster recovery planning, and failover mechanisms

D.

HIS system uptime, response times, and performance metrics

24/7 monitoring of critical infrastructure

proactive system health checks, security patching, and risk mitigation plans

regular performance audits and continuous improvement initiatives

E.

scalable and secure HIS architectures

integration of HIS with third-party applications

robust security frameworks

new IT implementations, cloud migrations, and infrastructure modernization projects

F.

HIS vendors, cloud service providers, and IT suppliers

SLAs, licensing, and IT procurement deals

regular vendor reviews, performance assessments, and compliance checks

G.

monthly reviews with IT teams

regular reports on HIS system performance, IT security, and infrastructure health

continuous improvement initiatives

Key Skills & Competencies

Technical Expertise

Leadership & Stakeholder Management

Strategic Thinking

Problem-Solving & Decision-Making

Regulatory & Compliance Knowledge

Qualifications & Experience

Education

Experience

Certifications (Preferred)