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Senior IT Solutions Analyst

Senior IT Solutions Analyst

3 - 6 years

13 - 18 Lacs

pune

Posted:None| Platform:

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Skills Required

software testing information technology customer service photoshop ms office suite project management data analysis business analysis internet applications sql tableau java ms office outlook advanced excel html illustrator

Work Mode

Work from Office

Job Type

Full Time

Job Description

What you’ll do
:

Collaborate with cross-functional IT teams and subject matter experts to review, edit, and finalize documentation

Learn from subject matter experts and provide testing

Suggest improvements to technology or the deployment process to improve user experience and/or adoption

Assist in creating communication plans and user-facing materials for IT solution rollouts or changes

Work regularly with our IT Help Desk to curate content that enables employees to troubleshoot and resolve common technical issues

Work with the rest of the Solutions team to review current solutions

Perform additional duties as required from time to time

What you’ll bring:

BS/BA in Information Systems, English, Computer Science, or other relevant field of study required

3+ years of work experience in IT and MS Office suite hands-on experience

Having a user-centric approach and ensuring solutions are user-friendly and meet their requirements

Aptitude for identifying issues and developing effective solutions

Outstanding organizational/time management, planning and prioritization skills

Experience and ability in clearly explaining technical concepts to non-technical end users and stakeholders

Excellent command over the English language (especially grammar and sentence composition skills) required

Good to have skills and abilities:

Experience working in a large IT organization, ideally in a customer service, end-user support role

Experience and interest in creating user-facing documentation (i.e., Job aids, How-to’s, IT Kbs)

Demonstrated ability to analyze and review IT solutions for fitness, scalability, sustainability, and alignment with business goals

A strong interest in testing and vetting our innovative technologies

Ability to analyze existing processes and identify areas for improvement and automation

Proven ability to collaborate with engineering teams to gather solution requirements, deployment plans, and support models

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Senior IT Solutions Analyst