Senior IT Solution Engineer

Senior IT Solution Engineer

Who we are:

Digital Edge is a trusted and forward-looking data center platform company, established to transform digital infrastructure in Asia. Backed by Stonepeak, a leading alternative investment firm specializing in infrastructure and real assets, Digital Edge has in excess of US$1.6 billion in committed equity capital with investors including some of the worlds largest institutional investors and sovereign wealth funds.

Digital Edges vision is to be the leading provider of sustainable, next generation digital infrastructure in Asia. Our mission is to build the foundation for the world’s digital future, helping organizations to grow sustainably and empowering populations they serve.

Founded in 2020, the company has grown rapidly across multiple markets in the region, and currently provides data center and fiber services across Japan, South Korea, India, Indonesia, the Philippines, Malaysia and China. The Company now owns and operates 21 data centers with over 500 MW of critical IT load in service and under construction and development, with another 300 MW held for future development,

This role is an exciting opportunity to join our fast growing team as we further expand our footprint across Asia.

Our values:

• Respect:

  We embrace diversity and collaboration.

• Innovation:

  We share ideas and solve problems.

• Strive:

  We are driven and determined.

• Excellence:

  We seek to deliver the best.

• Responsibility:

  We do what’s right for our people and the planet.

What we need:

Reporting to the Senior Manager, IT Security and Infrastructure, this role will focus on implementing network engineering and automation solution to support our growth in Data Center business. This involves working closely with network engineering, product, IT and operation stakeholders on documenting functional details. This role will use automation, coding, and software development practices to solve operational problems, prevent outages, and improve system efficiency, reliability, and user experience. This role will be responsible for managing the IT cluster infrastructure to support business growth as well.

This engineer will work with the development manager, project manager and other developers on creating project plans and breakdown tasks and implementing the assigned features. The person will document the design, develop codes, perform tests, and keep project manager up to date with progress.

Key responsibilities:

• Collaborate closely with cross-functional teams on network operation application design and implementation which is supporting DC operation.
• Build, support and maintain the system operation tool such as RADIUS, DNS, SMTP gateway, monitoring, Database, and IPAM, etc.
• Candidate is expected to provide standby support for infrastructure operation in 24x7.
• Work closely with development, product and marketing managers on documenting feature details.
• Install, configure and maintain the IT Cluster environment for stable DC operation.
• Implement functions and features with detailed documentation and good coding practices.
• Apply CI/CD with test automation. Automating operational tasks to reduce manual effort and improve reliability
• Monitoring system performance, identifying anomalies, and using data to detect trends and weaknesses.
• Responding to system incidents and outages swiftly to minimize downtime and ensure continuity of service.
• Analyzing system performance and optimizing systems to ensure they are fast, efficient, and scalable.

The successful candidate:

• Master or Bachelor degree in Computer Science, Information Technology or related disciplines
• Emphasizes standardization and automation to build inherently reliable systems and reduce "toil" (manual, repetitive tasks).
• Treats operational challenges like software problems, applying a computer science and software engineering mindset to find automated solutions.
• Creates a connection between development and operations teams, fostering collaboration and shared responsibility for system reliability.
• Experience in Telecommunication and DataCenter industry, knowledge of BGP routing and related tools and technologies such as BGPMon, BGPlay, BGP route reflectors, Looking glass is mandatory
• Applying software engineering principles to design and develop robust, scalable, and reliable computing systems.
• Anticipating potential issues and designing strategies to prevent failures rather than just fixing them after they occur.
• Experience on DataCenter NMS software such as Nagios/SolarWinds, Zabbix, MetaSuite, Kafka, etc is desirable
• Knowledgeable on both service provider and in-house IT network and infrastructure
• Have good understanding on opensource software and experience to apply to business. Automates tasks, freeing up resources and streamlining workflows.
• 5+ years in scripting and network hardware/software integration
• 5+ years of experience in on-premises and cloud (AWS, Azure and/or GCP) environments
• 5+ years of experience on JavaScript/TypeScript, Python, SQL, NoSQL and in-memory DBs
• 3+ years of backend development and API integration experience
• Experience in DevOps, web application development would be an advantage