Senior IT Procurement Manager

Position Overview

IT Procurement & Spend Analysis Specialist

AI/digital solution providers

Key Responsibilities

Procurement & Vendor Management

• Lead the end-to-end procurement process for IT hardware, software, networking, and telecom solutions.
• Procure call center–specific technologies: desktops, laptops, headsets, servers, routers, switches, firewalls, and telephony equipment.
• Manage contracts, renewals, licenses, and AMCs for software and infrastructure.
• Build and maintain relationships with OEMs, distributors, and service providers.
• Engage with AI and automation vendors to evaluate solutions for call center efficiency (chatbots, workforce automation, speech/text analytics, RPA, AI-driven reporting).
• Negotiate pricing, payment terms, warranties, and SLAs.

Spend Analysis & Financial Reporting

• Consolidate and analyze procurement spend across categories (hardware, software, services).
• Develop dashboards/reports to track spend trends, vendor performance, and budget utilization.
• Identify opportunities for savings, vendor consolidation, and cost optimization.
• Collaborate with Finance and IT to forecast budgets and align procurement plans.

Governance & Compliance

• Ensure procurement processes adhere to company policy, IT security, and data privacy standards.
• Provide documentation for internal/external audits and ensure compliance with contracts.
• Standardize procurement and spend analysis practices for transparency and accountability.

Qualifications & Skills

• Bachelor’s degree in IT, Business, Finance, or Supply Chain.
• 5–8 years of experience in

  IT procurement & spend analysis

  , preferably in a

  call center/BPO environment

  .
• Strong understanding of IT infrastructure, networking, telephony, and software licensing.
• Proven experience in vendor negotiations and spend analytics (Excel, Power BI, Tableau).
• Exposure to

  AI tools, automation platforms, and digital analytics solutions

  .
• Ability to drive discussions with technology vendors, balancing technical feasibility with commercial terms.
• Familiarity with ERP/Procurement platforms (SAP, Oracle, Coupa, Ariba, etc.).
• Excellent communication, stakeholder management, and cross-functional collaboration skills.
• Flexibility to work in the

  US Eastern Time shift

  .

Preferred Attributes

• Experience procuring solutions from Cisco, Avaya, Dell, HP, Lenovo, Fortinet, and AI automation vendors.
• Knowledge of call center operations (predictive dialers, workforce management tools, speech/text analytics).