Posted:1 day ago|
Platform:
On-site
Full Time
What will you do: Local support oftheBangaloreofficeon site 5 days a week Global support of all Sprinklr users. Tracking & documenting of all support activities Supporting primarily macOS,Windows, AVand all common office software and applications such as Microsoft,Adobeand cloud SaaS products. Perform laptop setup and inductions for users, hardware troubleshooting and repair. General office IT such as conference room,telephone, officeNetworkandPrinter setups etc. Implementation of applications and software upgrades, as well as performance troubleshooting and tuning for users. Communicate and document troubleshooting techniques and best practices. Perform endpoint management deployment and anti-virus security. Work with IT Management to constantlymonitorand improve delivery of IT systems and support. Proactively understand,analyseand research new technical problems when needed. Supporting high level eventsandproactivelymonitoringof meeting rooms Supportnew hire onboardingby preparing and provisioning devices, creating user accounts, and guiding users through the IT setup process. Assistwithemployee offboarding, ensuring secure return of assets and revocation of system access in coordination with HR and Security. Collaborate withcross-regional IT teamsto troubleshoot and resolve complex or escalated issues. Maintain documentation forSOPs, knowledge base articles, and user guides to promote self-service and knowledge sharing. SupportVIP users and executives, ensuring high-priority response and proactive care during events or travel AV & Event Support Responsibilities Setting up and managing AV equipment for executive meetings and high-profile events, ensuring smooth operations. Configuring and troubleshooting displays, video, and audio connections, including mixers, computers, and peripherals. About You 4+years experiencewithin IT or B.S. degree Self-motivation and the ability to work with minimum supervision Excellent written and verbal communication skills and meticulous attention to detail. Experience working with high-level executives Good understanding of Microsoft365, ComputerNetwork Experience withJamfPro and enterprise Mac management concepts Experience with end user customer support,possessstrong technical knowledge of macOS; Windows, and other Microsoft products Ability to use customer-service oriented techniques todetermineand resolveproblems andrespond competently with theappropriate senseof urgency to user requests. Work both independently and as part of a team with professionals at all levels Quick learner, proactive individual with the ability to work in a dynamic, fast changing environment. Ability to prioritise tasks and work on multiple assignments. Essential technologies: Conferencing & collaboration tools: Microsoft Teams, SharePoint, OneDrive. AV & Event Technologies: Video conferencing systems, audio mixers, display management, and camera switching.
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