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Orange Business Services
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Senior IT Business Analyst

Senior IT Business Analyst

Orange Business Services

3 - 5 years

5 - 7 Lacs

Gurugram

Posted:3 weeks ago| Platform:

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Skills Required

Order management Telecom Automation Manager Quality Assurance Bss Business analysis XML Consulting Pega SQL

Work Mode

Work from Office

Job Type

Full Time

Job Description

Experience:
3-5 years

Role Summary

Own end-to-end delivery of complex Pega initiatives in a telecom context Drive requirement definition, solution design, policy implementation and liaise across business and IT to ensure on-time, high-impact results

Key Responsibilities

Stakeholder Engagement:

Lead workshops with GDO, to capture and refine business requirements

Solution Design:

Analyze needs for Pega applications, draft functional specs, impact analyses, and executive briefings

Integration Oversight:

Identify dependencies on external systems; coordinate REST/SOAP-based API delivery across IT teams

Lifecycle Deliverables:

Produce solution proposals, UAT plans, backlog grooming artifacts and dependency matrices

Policy & Governance:

Contribute to Pega governance policies and champion their implementation

Team Leadership:

Mentor junior analysts/developers, guide technical design, and supervise small workstreams

Backlog & Prioritization:

Own the product backlog, set priorities in line with business value, and maintain stakeholder satisfaction

Quality Assurance:

Validate that delivered solutions meet requirements through rigorous testing and user-acceptance activities

Required Skills & Qualifications

3-5 years in Business Analysis or Pega consulting/development, including BSS domain exposure

Pega Business Architect (or System Architect) certification preferred

Proven track record across full project lifecycles (requirements, design, test, rollout)

Solid facilitation skills and experience with TMF-aligned processes and APIs

Hands-on knowledge of REST/SOAP, XML/XSD and SQL

Agile/Scrum practitioner; certifications in BA or Scrum are a plus

Excellent communication, leadership and stakeholder-management abilities

Bachelor s degree in Computer Science, Engineering, Business or related field

Be part of a global team building Orange Business s next-generation Service Delivery Application on Pega, driving seamless customer experiences across globally Work with cutting-edge Pega automation to streamline order management, fulfillment and support processes for our international telecom customers Help shape a scalable, high-performance platform that meets dynamic market demands and evolves with emerging digital services

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