Senior IT Analyst

Job Summary:

We are seeking an experienced IT Analyst (IT Operation) with 5 6 years of experience in the IT industry to provide top-notch technical support to our end-users. The ideal candidate will possess strong debugging skills in the Windows environment, experience with Microsoft Office, Outlook Exchange email, and Remote Access, as well as a good understanding of Windows Active Directory Services and Exchange email tools. Excellent communication and interpersonal skills are essential for this role.

Key Responsibilities:

1. Provide IT support via phone, tickets, and chat, resolving problems with laptops, desktops, mobile devices, and applications in a timely manner.

2. Troubleshoot and resolve common account issues.

3. Provide ticket status updates to management and end-users.

4. Maintain effective relationships with end-users.

5. Exercise judgment within defined procedures and practices to determine appropriate action.

Required Skills and Experience:

1. 5-6 years of experience in End-User/Desktop Support in the IT industry.

2. Working knowledge of debugging skills in the Windows environment.

3. Experience supporting business and connectivity tools, including Microsoft Office, Outlook Exchange email, and Remote Access.

4. Good understanding and experience with Windows Active Directory Services and Exchange email tools.

5. Knowledge of LAN/WAN, including TCP/IP and DHCP.

6. Excellent verbal and written communication skills.

7. Strong interpersonal skills and attention to detail.

8. Ability to work in a geographically diverse organization.

9. Experience with administering and maintaining Intune installation and configuration.

10. Strong IT asset management knowledge and experience is a plus.

11. Bachelor s degree in computer science, Information Technology, or a related field.

Nice to Have Skills and Experience:

1. ITIL Foundation certification or good knowledge of ITIL principles.

2. Knowledge on cloud technologies.

3. Knowledge of Active Directory, Domain, DNS, and DHCP.