Senior - Human Resource Transformation (HR Transformation)

Key Responsibilities:

End-to-End Lifecycle Management:

• Oversee all employee lifecycle processes including pre-boarding, onboarding, transfers, role changes, leave of absence, exits, and post-exit formalities.
• Ensure timely and compliant execution of all lifecycle events in line with company policies and legal standards.

Team & Service Management:

• Lead and manage a team of HR operations professionals delivering lifecycle services.
• Monitor service quality and adherence to SLAs, KPIs, and customer satisfaction (CSAT) benchmarks.

Policy & Compliance:

• Ensure all lifecycle activities are executed in accordance with internal policies, local labour laws, and global HR compliance standards.
• Provide guidance on policy interpretation and exception handling.

Process Optimization & Continuous Improvement:

• Identify opportunities to streamline processes, reduce manual work, and enhance employee and manager experience.
• Lead initiatives for standardization, automation, and documentation of lifecycle processes.

Technology & HRMS:

• Leverage HR systems (e.g., SAP SuccessFactors, Workday, Oracle HCM) to manage workflows and ensure data accuracy.
• Collaborate with HRIT and vendors on system enhancements and troubleshooting.

Reporting & Dashboards:

• Maintain accurate records and generate regular dashboards for leadership on lifecycle metrics, compliance status, and process health.
• Provide data insights and trends to inform operational decisions and improvements.

Stakeholder Collaboration:

• Work closely with Talent Acquisition, Payroll, Compliance, Legal, and Business HR teams to deliver a cohesive employee experience.
• Act as a key point of contact for audit requirements and operational escalations.

Skills and Attributes for Success:

• Strong understanding of hire-to-retire processes and employee lifecycle frameworks.
• Expertise in HRMS platforms such as SAP SuccessFactors, Workday, Oracle HCM, PeopleSoft or similar.
• Proven people management and team leadership skills.