Senior Functional Consultant - Customer Success

2 - 7 years

6 - 10 Lacs

Posted:2 months ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Transforming the Future of Enterprise Planning At o9, our mission is to be the Most Value-Creating Platform for enterprises by transforming decision-making through our AI-first approach By integrating siloed planning capabilities and capturing millions even billions in value leakage, we help businesses plan smarter and faster This not only enhances operational efficiency but also reduces waste, leading to better outcomes for both businesses and the planet Global leaders like Google, PepsiCo, Walmart, T-Mobile, AB InBev, and Starbucks trust o9 to optimize their supply chains Were on the lookout for the brightest, most committed individuals to join us on our mission Along the journey, we ll provide you with a nurturing environment where you can be part of something truly extraordinary and make a real difference for companies and the planet What you ll do for us Demonstrate thorough knowledge of industry best practices, business processes, o9 s solutions, technical architecture, and value proposition Responsible for solution usability and uptime by resolving any customer issues in a timely fashion, ensuring accuracy of data loads and validating the e2e workflows Identify any design issues in the existing setup and co-ordinate with other o9 consultants to solve the business problem Be the single point of contact for any platform level upgrade/patch/hot fix Configure the o9 platform based on the change requests/enhancements post go-live and deliver them to solve deep operations / supply chain problems Create and execute workflow and data analytics test-cases Work on bugs/issues and track progress at resolving issues using support tool Support Super User and End User training, for a global user base Actively help in improving internal processes and product features based on customer feedback by interfacing with the development and operations teams What you ll have Experience : 2+ years of experience with implementing planning applications is a MUST Education : Btech/BE/MCA/Mtech Languages : SQL, MDX, T-SQL or similar; Statistical, Optimization and Simulation skills through software tools and packages like R, SAS, CPLEX or similar is desirable Skills : Deep understanding of supply chain planning concepts including Demand Management, Distribution Planning, Master Planning and SOP Characteristics : Strong ability to lead by example and demonstrate proficiency in both product and domain Patient listener with the ability to clearly articulate your view point to manage and deliver to customer expectations, even under pressure Ability to analyze and process large amounts of data and complement it with intuition to prioritize and focus on the highest value opportunities or the biggest risks is key We really value team spirit: Transparency and frequent communication is key At o9, this is not limited by hierarchy, distance, or function What we ll do for you Competitive salary and benefits High growth organization - very strong entrepreneurial culture and no corporate politics Support network: Work with a team you can learn from and every day Diversity: We pride ourselves on our international working environment Social: Fun after-work activities like Friday Socials If you re in the office, feel free to join these events in person Food and drink: Enjoy healthy snacks, fresh fruit, teas and coffees on us Work Life Balance: https: / / youtube / IHSZeUPATBAfeature=shared Feel part of A team: https: / / youtube / QbjtgaCyhesfeature=shared More about o9 More about us At o9, transparency and open communication are at the core of our culture Collaboration thrives across all levels hierarchy, distance, or function never limit innovation or teamwork Beyond work, we encourage volunteering opportunities, social impact initiatives, and diverse cultural celebrations With a $37 billion valuation and a global presence across Dallas, Amsterdam, Barcelona, Madrid, London, Paris, Tokyo, Seoul, and Munich, o9 is among the fastest-growing technology companies in the world Through our aim10x vision, we are committed to AI-powered management, driving 10x improvements in enterprise decision-making Our Enterprise Knowledge Graph enables businesses to anticipate risks, adapt to market shifts, and gain real-time visibility By automating millions of decisions and reducing manual interventions by up to 90%, we empower enterprises to drive profitable growth, reduce inefficiencies, and create lasting value o9 is an equal-opportunity employer that values diversity and inclusion We welcome applicants from all backgrounds, ensuring a fair and unbiased hiring process Join us as we continue our growth journey!

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o9 Solutions logo
o9 Solutions

Technology / Software / Supply Chain Management

Dallas

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