Senior Functional Consultant - Customer Success

Job Description

Demonstrate thorough knowledge of industry best practices, business processes, o9 s solutions, technical architecture, and value proposition Responsible for solution usability and uptime by resolving any customer issues in a timely fashion, ensuring accuracy of data loads and validating the e2e workflows Identify any design issues in the existing setup and co-ordinate with other o9 consultants to solve the business problem Be the single point of contact for any platform level upgrade/patch/hot fix Configure the o9 platform based on the change requests/enhancements post go-live and deliver them to solve deep operations / supply chain problems Create and execute workflow and data analytics test-cases Work on bugs/issues and track progress at resolving issues using support tool Support Super User and End User training, for a global user base Actively help in improving internal processes and product features based on customer feedback by interfacing with the development and operations teams What you'll have Experience : 2+ years of experience with implementing planning applications is a MUST Education : Btech/BE/MCA/Mtech Languages : SQL, MDX, T-SQL or similar; Statistical, Optimization and Simulation skills through software tools and packages like R, SAS, CPLEX or similar is desirable Skills : Deep understanding of supply chain planning concepts including Demand Management, Distribution Planning, Master Planning and S&OP Characteristics : Strong ability to lead by example and demonstrate proficiency in both product and domain Patient listener with the ability to clearly articulate your view point to manage and deliver to customer expectations, even under pressure Ability to analyze and process large amounts of data and complement it with intuition to prioritize and focus on the highest value opportunities or the biggest risks is key we'really value team spirit: Transparency and frequent communication is key At o9, this is not limited by hierarchy, distance, or function What we'll do for you Competitive salary and benefits High growth organization - very strong entrepreneurial culture and no corporate politics Support network: Work with a team you can learn from and every day Diversity: We pride ourselves on our international working environment Social: Fun after-work activities like Friday Socials If you're in the office, feel free to join these events in person Food and drink: Enjoy healthy snacks, fresh fruit, teas and coffees on us