Senior Facility Executive - Soft Services

Essential Functions:

Directly support Facility Manager with on-going facility and team related responsibilities, including, but not limited to:

• Assist with budgetary requests, analysis, and reporting.

• Work with team members to identify and respond to any financial or budgeting related issues.

• Helps support facility specific cost savings targets to contribute to the account achieving significant savings.

• Supports requests associated with Jones Lang LaSalle Management, Operations and Financial audits.

• Provides support for guests, visitors, and employees at client location.

• Assists with receiving and dispatching of work requests to technical staff, vendors, or other services providers.

• Resolves problems associated with all services including
  • Soft Services,
  • House keeping
  • janitorial,
  • food service,
  • coffee services,
  • parking,
  • vending,
  • conference rooms, cubes as well as interior and exterior furnishings, fixtures, and equipment.

• Coordinates special events in support of client

• Provides support for meetings and conference room reservations, as needed.

• Assists with the coordination and scheduling of maintenance activities.

• Assists management and staff with operational reporting, budgeting, financial systems, purchasing as necessary.

• Provides facility specific assistance to the project management team as needed or requested.

• Acts as an interface with client, visitors, and guests.

• Acts collaboratively to solve problems and resolve spontaneous and unique situations with professionalism and service orientation.

• Ensures delivery of committed services and overall satisfaction with Jones Lang LaSalle performance. Demonstrate leadership, responsiveness, and creativity in finding solutions for service delivery.

• Reads and understands the applicable Service Level Agreements, helps achieve the Key Performance Indicators and scores favorably on the client satisfaction surveys.

• Seeks to continuously improve processes, systems, and overall client satisfaction.

• Provides direction/information to vendors, facilities staff and service providers as required to ensure excellent coordination/execution of work within client environment with minimal disruption, as needed.

Required Knowledge, Skills and Abilities (KSA)

• Superior customer service skills and orientation

• Ability to maintain professionalism at all times under stressful situations

• Ability to plan and manage work under time constraints

• Ability to multitask and work without direct supervision

• Proficient in MS Office, and possess strong written, verbal and people skills

• Strong organizational skills and collaborative style needed

• Must be proficient at Excel Spreadsheets and administrative capability of customizing administrative reports

• Ensure accuracy and timely updates to all database files (contacts, contracts, vendors, landlords, emergency files, etc.), and recurring client and Sr. Facility Manager documentation and reporting requirements; in supporting all areas of Property Management Operations/Administration.

Education/training

• 5 Years Experience,
• Basic Knowledge of MS word (Word, Excel, Email, Outlook)

• Bachelors degree preferred.

Location:

Scheduled Weekly Hours: