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Tata AIA Life Insurance
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Senior Executive - Process Excellence - Voice and Non Voice Process

Senior Executive - Process Excellence - Voice and Non Voice Process

Tata AIA Life Insurance

3 - 6 years

1 - 4 Lacs

thane

Posted:12 hours ago| Platform:

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Skills Required

non voice process voice process quality assurance audits mis reporting quality audit communication skills insurance operations reporting process audit

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

We are seeking a detail-oriented and experienced Quality Executive to join our team. The ideal candidate will be responsible for ensuring the highest standards of quality in our insurance process transactions and voice-based customer interactions. This role requires a keen eye for detail, excellent Audit skills, and a commitment to continuous improvement

Preferred candidate profile

Quality Audits:
Conduct quality audits and provide feedback to teams to improve performance and adherence to protocols.
Reporting:
Prepare detailed reports on quality metrics, audit findings, and improvement plans.
Process Improvement:
Identify areas for process improvement
Customer Satisfaction:
Ensure that customer interactions are handled professionally, and that customer satisfaction is maintained at the highest level.
Compliance:
Ensure all processes comply with industry regulations and company policies.
Skills:
Strong analytical and problem-solving skills.
Attention to detail and a commitment to Quality.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Quality Assurance Audits, MS excel and MIS

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Tata AIA Life Insurance

Insurance

Ahmedabad

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Senior Executive - Process Excellence - Voice and Non Voice Process