Senior Executive - OTC Collection (US Shift)

2 - 7 years

4 - 7 Lacs

Posted:10 hours ago| Platform: Naukri logo

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Work Mode

Hybrid

Job Type

Full Time

Job Description

Roles and Responsibilities

  • Manage Order to Cash (O2C) collections process from order placement to cash application.
  • Handle customer queries related to orders, invoices, and payments through effective communication skills.
  • Execute B2B collection processes for US customers using Voice Processing techniques.
  • Ensure timely resolution of issues and maintain accurate records of all interactions with customers.
  • Collaborate with internal teams to resolve any discrepancies or issues that may arise during the OTC cycle.

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Johnson Controls

Automated Controls, Building Technologies, Energy Solutions

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