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Johnson Controls
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Senior Executive- OTC Collection

Senior Executive- OTC Collection

Johnson Controls

3 - 5 years

5 - 7 Lacs

gurugram

Posted:2 hours ago| Platform:

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Skills Required

outbound career development erp cash collection oracle admin diversity and inclusion customer service new product development management otc

Work Mode

Work from Office

Job Type

Full Time

Job Description

How will you do it

Responsible for receiving inbound calls to resolve customer queries make outbound calls to perform collection attempts.
Analyze accounts and achieve collection targets as per Dialer Strategy
Responsible for overseeing collection activities of all the active customers of North America Canada customers.
Manage collections and provide early stage customer service to avoid any customer complaints.
Coordinate with cash applications team for accurate application of funds and remittance advice.
Work on disputes of assigned portfolio to drive resolution/closure.
Work on unapplied cash of assigned portfolio.
Manage portfolio review calls with internal/external stakeholders.
Process adjustments, write off, netting requests, refunds
Account Reconciliations
Maintain daily adherence as per business requirements
Analyzing daily AR reports to drive cash collection

What we look for

Graduate/Postgraduate/master s degree in commerce
1-3 years of experience required in North America/Canada Collections
Proficient in both verbal written communication with excellent American pronunciation
Proficiency in GETPAID/Collection tools.
System knowledge in ERP s - Oracle, ADMIN/CARMS, COMPASS, Account Ledger, IBS, NexGen etc.
Work experience in a shared service contact center in mandatory

Diversity Inclusion Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. Our DI mission elevates each employee s responsibility to contribute to our culture. It s through these contributions that we ll drive the mindsets and behaviors we need to power our customers missions. You have the power. You have the voice. You have the culture in your hands

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Johnson Controls

Automated Controls, Building Technologies, Energy Solutions

Milwaukee

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Senior Executive- OTC Collection