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Bajaj Finserv
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Senior Executive - Operations and Service

Senior Executive - Operations and Service

Bajaj Finserv

0 years

0 Lacs

greater aurangabad area

Posted:1 month ago| Platform:

Apply

Skills Required

service finance integrity updating audit maintenance report communication

Work Mode

On-site

Job Type

Full Time

Job Description

Location Name:

Aurangabad

Job Purpose

“This position is open with Bajaj Finance ltd.”Culture Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organization’s policiesAct with Integrity

Duties And Responsibilities

Customer Service - TAT, Tokens, customer complaints and NSR/SR closure Management
Daily cash collection / updating and deposition & Checking and updating agency/branch walk-in collection.
Cross selling the insurance and other products to walk in customers
Cash & Customer Service /NPS and Audit Queries
Service branch maintenance and control
Consistent increase in penetration of CDM/Kiosk
Manage escalations with teams (Centralize/HO) for end to end resolution
Petty cash management
Maintain minimal errors in audit report published by HO.

Required Qualifications And Experience

Understanding of cash & customer service related processes and policies.
Graduate/Post graduate fresher/with experience
Ability to work independently and towards deadlines.
Effective oral and written communication skills

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Senior Executive - Operations and Service