Senior Executive-Industrial Engineering (Data Management)

As an experienced professional in the Courier Express Parcel industry, you are responsible for demonstrating a deep understanding of the industry. Your role involves evaluating and implementing new processes, procedures, and technology to enhance service performance. You will analyze service trends, identify areas for improvement, and develop strategic plans for effective operations. Additionally, you will be required to manage backend system changes, communicate impact to internal stakeholders, and drive business growth through new testing scenarios. Key Responsibilities: - Evaluate new processes, procedures, methods, tools, and technology to improve service performance - Analyze service performance trends and identify areas for improvement - Develop strategic plans for effective operations considering emerging trends - Manage backend system changes and communicate impact to internal stakeholders - Drive business growth through new testing scenarios - Manage operational accesses, configurations, and system updates with proper audit documentation - Represent the organization in cross-functional meetings with vendors to drive ticketing performance - Conduct training sessions for operations on new procedures, processes, services, and technology - Coordinate with process writers to create training documents Qualifications Required: - Proficiency in Advanced Excel and Macros - Knowledge of SQL and Power BI - Experience in business planning and performance tracking - Familiarity with service reporting templates - Strong email etiquette and verbal communication skills,