Senior Executive

Job Description

Job Description Function, Responsibility Level Insurance Operations, Senior Executive Reports to Assistant Manager/Lead Assistant Manager/Manager - Insurance Operations -------------------------------------------------------------------------------------------------------- Basic Function (Property Survey) Responsible for carrying out review of property survey reports submitted by Independent Consultants (ICs) and various other tasks in a manner that is consistent with company policies, procedures and standards. Follow appropriate Operating procedure Meet quality goals Meet office time service goals Monitor e-mails, and respond in a timely manner Send reports to clients Handle additional duties as assigned Competencies Excellent written communication skills, with an ability to think and react to situations confidently Domain experience in Homeowner/ Commercial Insurance (Preferred but not mandatory) Must be assertive, persistent, and result-oriented, ability to work in a team environment and adhere to department guidelines Knowledgeable in Microsoft Word, Excel and Power Point Skills Requirement Technical Skills (Minimum) Proficient with computer systems and software including Microsoft Excel, Outlook and Word Typing Speed of at least 30 WPM and 90% accuracy Soft skills (Minimum) Good Communication Skills - Able to express thoughts and ideas in an accurate and understandable manner through verbal and written format with internal and external contacts High Levels of Comprehension - Able to understand and follow information received from field staff or from the customer Able to identify the main idea, cause and effect, fact and opinion, make inference, compare and contrast, sequence information, and draw conclusions basis the information acquired or provided Customer Focus Identifies and understands the (internal or external) customer's needs Detail oriented with excellent follow up skills Teamwork Works effectively with the team to accomplish goals, takes action that respects the needs of others and those of the organization Effective interpersonal skills Adaptability Maintains effectiveness despite changes to situations, tasks, responsibilities, and people Professionalism Conducting oneself with responsibility, integrity, accountability and excellence Work Standards Sets own high standards of performance Education Requirements Minimum of bachelor's degree in any field Work Experience Requirements Minimum 1 year of work experience in BPO preferably in P&C Insurance