Senior Executive - Data Analyst

As a Data Analyst at Firstsource, you will be responsible for analyzing data to support the implementation of CCaaS and digital transformation solutions. You will generate reports and insights to help clients make data-driven decisions and work closely with the development team to integrate data analytics into solutions. It will be your duty to ensure data accuracy and integrity. Key Responsibilities: - Analyze data to support CCaaS and digital transformation solutions - Generate reports and insights for data-driven decision-making - Collaborate with the development team to integrate data analytics - Ensure data accuracy and integrity Qualifications: - Bachelor's degree in Data Science, Computer Science, Information Technology, or related field - Experience in data analysis, preferably in a BPM or contact center environment - Proficiency in data analysis tools and techniques - Basic knowledge of CCaaS solutions, digital transformation technologies, and AI/generative AI technologies - Strong analytical and communication skills In addition to the responsibilities and qualifications mentioned, Firstsource Solutions Limited is a specialized global business process services partner with an established presence in multiple countries. The company focuses on providing transformational solutions across various industries with domain-centered teams and cutting-edge tech, data, and analytics.,