Senior Executive - Data Analyst

As a Data Analyst at Firstsource, you will be responsible for analyzing data to support the implementation of CCaaS and digital transformation solutions. Your role will involve generating reports and insights to assist clients in making data-driven decisions. You will collaborate with the development team to integrate data analytics into solutions and ensure data accuracy and integrity. To qualify for this position, you should hold a Bachelor's degree in Data Science, Computer Science, Information Technology, or a related field. Previous experience in data analysis, particularly in a BPM or contact center environment, is preferred. Proficiency in data analysis tools and techniques is essential, along with a basic understanding of CCaaS solutions, digital transformation technologies, and AI/generative AI technologies. Strong analytical and communication skills are also required. We are seeking a detail-oriented and analytical thinker who possesses strong data analysis and interpretation skills. The ideal candidate should be capable of working with large datasets to derive meaningful insights. Good communication and presentation skills are a must, along with a proactive and inquisitive mindset. Please note that Firstsource follows a fair, transparent, and merit-based hiring process. We do not request money at any stage of the process. Be cautious of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.,