Senior Executive - Business Support & Process Control

Senior Executive/Assistant Manager - Business Support & Process Control

About Us

Bandhan Life is your trusted partner in financial security, making every Indian household financially secure. As a part of the renowned Bandhan Group, we are bolstering our collaborative strengths of digital innovation and robust distribution to enhance the value for all our stakeholders. Welcome to a new era of insurance, where growth, innovation, customer, and employee welfare are paramount.

Role Summary Business Support and Process Control

Location – Kolkata/Delhi

Business Support and Process Control

Operational Management

• Handle daily insurance processes such as policy issuance, renewals, claims, and payouts.
• Prepare and manage MIS reports, dashboards, and presentations for performance tracking.
• Coordinate with Head Office and other stakeholders for data, reports, and compliance requirements.

Customer Service

• Address customer inquiries and resolve issues promptly.
• Ensure accurate documentation and record-keeping to avoid discrepancies in processing.
• Support sales and Partner teams by facilitating smooth operational workflows

Compliance & Governance

• Ensure adherence to company policies, regulatory guidelines, and audit requirements.
• Validate customer details (including middle name, KYC, etc.) to prevent inaccurate processing.
• Assist in risk management by implementing maker-checker processes for all transactions.

Qualifications & Experience:

• Graduate in any discipline.
• Minimum 2 years of experience in operations and/or customer service; prior experience in the life insurance sector is preferred.
• Fluency in English and Hindi; proficiency in regional languages is a plus.
• Prior experience in backend operations and policy issuance workflows.
• Understanding of IRDAI regulations and insurance compliance standards.

Skills & Competencies:

• Strong process orientation with keen attention to detail.
• Excellent coordination, multitasking, and follow-up skills.
• Proficient in MS Office (Excel, Word, PowerPoint); experience with CRM tools is desirable.
• In-depth understanding of life insurance products and customer servicing workflows.
• Strong verbal and written communication skills.
• Customer-first mindset with the ability to deliver empathetic and solution-focused support.