Senior Executive-Back-End/ Non Voice / Customer Service -Email

As an English speaking Travel expert with prior experience in handling Travel queries over call, mail/ chat, your role will involve having good knowledge of Airlines Fares/Hotel & Car bookings and working experience on GDS for handling all types of travel related queries including Ticket Issuance/Re-issue/Refunds/EMDs. You will be responsible for maintaining high accuracy and productivity standards, along with a willingness to learn. Key Responsibilities: - Interact with clients through email for query resolution. - Build and maintain good working relationships with customers. - Participate in process improvement initiatives. - Be flexible and change ready in a dynamic work environment. - Required to work on all Indian holidays as the process requires to follow servicing market holidays. Qualifications Required: - Prior experience in handling travel queries over call, mail/ chat. - Good knowledge of Airlines Fares/Hotel & Car bookings. - Working experience on GDS for handling travel related queries including Ticket Issuance/Re-issue/Refunds/EMDs.,