Senior Executive-Back-End/ Non Voice / Customer Service -Email EXL Talent Acquisition Team

3.0 - 7.0 years

0 Lacs

haryana

On-site

As an English speaking Travel expert with prior experience in handling Travel queries over call, mail/ chat, your role will involve having good knowledge of Airlines Fares/Hotel & Car bookings and working experience on GDS for handling all types of travel related queries including Ticket Issuance/Re-issue/Refunds/EMDs. You will be responsible for maintaining high accuracy and productivity standards, along with a willingness to learn. Key Responsibilities: - Interact with clients through email for query resolution. - Build and maintain good working relationships with customers. - Participate in process improvement initiatives. - Be flexible and change ready in a dynamic work environment. - Re...

Posted 3 days ago

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Associate - Business Analyst-Back-End/ Non Voice / Customer Service -Email EXL

2.0 - 6.0 years

0 Lacs

haryana

On-site

As an English-speaking Travel expert with previous experience in handling travel queries over call, mail, and chat, your role will involve utilizing your good knowledge of Airlines Fares, Hotel & Car bookings, and working experience on GDS to address various travel-related queries. This includes tasks such as Ticket Issuance, Re-issue, Refunds, and EMDs. To excel in this role, you must maintain high accuracy and productivity standards while demonstrating a willingness to learn. Your responsibilities will also include interacting with clients via email to resolve queries and establish positive working relationships with customers. Additionally, you will be expected to participate in process i...

Posted 3 days ago

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