Senior Executive | Airport Operations(Bangkok)

Job Description

Designation –Senior Executive Department – Airport Operations and Customer Service Experience Required: Minimum 3-7 years in Aviation Industry Job Purpose: To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures. Key Responsibilities and Accountabilities: Assist customersthrough all proceduresrelated to arrivals & departuresin the following activities. Reservations & Ticketing: Making reservations acrossthe counter Selling of tickets. Remitting cash to the concerned department. Answering customer queries over the telephone. Departures: Attend the pre – flight and post flight briefings. Setting up of check in counters. Screening of checked in baggage. Maintain high quality of Check in procedures. To assist customers with special requests. Arrivals: To assist customers with specialrequests. To assist customers with Mishandled / damaged baggage. Prepare all required reportsforthe same. Co-ordination with the baggage vendor for the damaged bags. Follow up with the en-route stationsregarding lost baggage. Post flight departure filing of all necessary flight papers Any other responsibility assigned by the management from time to time Functional Responsibilities: Maintain standards as per Company requirements Ensure effective threat assessment and response capability Achieve department goals and follow up Perform duties as per the Security Programme Maintain performance standards and follow up with your shift Monitor continuously the Quality System and the level of conformance Secure quality levels Optimize resource Aware of Emergency Response Procedures, rules and regulations Acquire and maintain necessary skillsrequired to perform job functions Maintain work procedures as per company requirements Carry out development dialogue with the Team leaders Control theft and pilferage of company property Administrative Responsibilities: To maintain files and log sheets Give inputs for training requirements Updating of manuals and local procedures Ensure competent and qualified work force are detailed for duty Verify Invoices Personnel development and management Maintenance of equipment Show more Show less