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Senior Escalation Specialist - Insurance

5 - 9 years

0 Lacs

kochi kerala

Posted:6 days ago| Platform: Shine logo

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Skills Required

issue resolution analytical skills collaboration documentation compliance customer service customer complaints handling problemsolving

Work Mode

On-site

Job Type

Full Time

Job Description

The key responsibilities for this role include handling escalated customer complaints and issues promptly and professionally. You will be responsible for investigating and analyzing complaints to understand root causes and identify solutions. Collaboration with customer service, sales, and technical teams will be essential to resolve issues and ensure timely resolution. Providing regular updates to customers regarding the status of their escalated cases is also a key aspect of this role. It will be important to document all interactions and resolutions clearly and concisely. Implementing corrective actions to prevent the recurrence of escalated issues and ensuring compliance with company policies and procedures during issue resolution will be crucial. Maintaining a high level of customer service while managing challenging situations is an essential part of this position.,

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