Senior Engineer - Telecom BSS ((SQL/MongoDB)

Role Objective -

Senior Operations Engineer

Key Responsibilities

• Manage and support day-to-day operations across Telecom BSS applications including Product Catalog (PCAT), CRM,

  Billing, Customer Management, Order Management, and CRM modules

  .
• Troubleshoot, analyze, and resolve production issues within defined SLA timelines.
• Collaborate with cross-functional teams (Development, QA, Infrastructure, and Business teams) to deliver seamless operational support and system improvements.
• Monitor system performance, identify areas of optimization, and implement preventive and corrective measures.
• Provide root cause analysis within agreed SLAs and create knowledge base documents for recurring issues.
• Participate in deployment activities, configuration changes, and system upgrades with minimal downtime.
• Ensure compliance with ITIL best practices, including Incident, Problem, and Change Management processes.
• Provide mentoring and guidance to junior team members.

Required Skills & Experience

• 3+ years of hands-on experience

  in Telecom BSS domain with exposure to PCAT, Billing, and related modules.
• Strong understanding of

  Telecom product lifecycle, order-to-cash processes, and customer management systems

  .
• Proficiency in Incident management, Monitoring tools, and root cause analysis.
• Ability to work on SQL queries, scripting, and data investigation for troubleshooting.
• Familiarity with

  Mongo Database

  .
• Familiarity with

  ITIL practices

  in operations management.
• Strong communication, problem-solving, and coordination skills.

Preferred Skills

• Knowledge of

  charging, mediation, or provisioning systems

  in telecom.
• Experience with automation tools for operational efficiency.
• Exposure to cloud-native platforms and containerized deployments.
• Prior experience in cross-region/global telecom environments.

Education

• Bachelors degree in

  Computer Science, Information Technology, Electronics & Communication

  , or a related field.