5 - 7 years
5 - 8 Lacs
Posted:4 days ago|
Platform:
Remote
Full Time
Qualifications Degree in a professional field or education in progress with at least 4 years of experience in system engineeringsupport Advanced English both spoken and written Relevant experience in the world of Linux UNIX systems using the Command Line Interface cli Basic programming skills ability to read and interpret source code Knowledge of some popular scripting languages eg perl python bash awk sed Knowledge of all of the following Ansible Kerberos sudo DNS TCPIP syslog protocols and Active Directory Selfdependence proactivity willingness to acquire new knowledge Technical writing skills Ability to define problems collect data establish facts and draw valid conclusions Requires excellent interpersonal and communication skills including verbal written negotiation and platform communications Possess a strong people orientation with the ability to listen work and resolve issues to achieve customer satisfaction Quickly learn the general concepts of the technology used in and associated with One Identity products Manage Service Requests and any ongoing Escalations Collaborate with the other members of the Global Support Team Invest in the Knowledge Centered Methodology KCS and contribute to the Support Portal Participate in activities relating to product improvement and demand reduction Provide a high quality service delivery experience to the internal and external stakeholders Preferences Experience in network communication debugging routing Knowledge of firewall technologies Familiarity with debugging tools techniques eg Web ExGo To Meeting Remote Desktop Services RDS Educated to degree level Ability to work flexible hours Additional European language skills
Verified Group Bounteous X Accolite
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