Job
Description
Overview Job Purpose At ICE, we never rest We are on a mission as a team We are problem solvers and partners, always starting with our customers to solve their challenges and create opportunities Our start-up roots keep us nimble, flexible, and moving fast We take ownership and make decisions We all work for one company and work together to drive growth across the business We engage in robust debates to find the best path, and then we move forward as one team We take pride in what we do, acting with integrity and passion, so that our customers can perform better We are experts and enthusiasts - combining ever-expanding knowledge with leading technology to consistently deliver results, solutions and opportunities for our customers and stakeholders Every day we work toward transforming global markets The Application Engineering team provides top-tier support, maintenance and solution design on multiple applications, including MFT (Sterling Integrator, Axway), message queueing (SWIFT, IBM MQ), and reporting platforms (Business Objects, Tableau) This Engineer will create and maintain availability and high-performance of various applications in mixed UNIX and Windows development, non-production, and production environments This role will also perform root cause analysis of problems, select and implement automation tools, and actively participate in deeply technical discourse Responsibilities Design, plan and implementation of integrated solutions Tune systems for maximum available performance Respond to and assist in production operations in a 24/7 environment Troubleshoot and resolve issues both proactively and as discovered Application support and administration for Sterling Integrator and File Gateway, IBM MQ, SWIFT, and other applications Manage application configurations, patch levels and evolution paths Provide technical analysis, resolve problems, and propose solutions Provide support to and coordinate with developers, operations staff, release engineers, and end-users Educate and mentor team members and operations staff Participate in a weekly on-call rotation for after-hours support and change events Knowledge and Experience Bachelor s degree in CIS or equivalent experience in Computer Science / Information Technology 5+ years experience with IBM Websphere MQ Strong initiative to learn and assimilate new software/technologies and improve business processes Demonstrated knowledge of Linux Operating Systems (RedHat variants preferred) Demonstrated fundamental knowledge of Windows Operating Systems (2019+) Fundamental understanding of the SDLC process, and tools (GIT, Jenkins, Puppet, etc ) Fundamental understanding of Operational Concepts (DR, BCP, Prod vs Non-Prod) Functional Application Development Knowledge (GoLang, Python, BPML, JavaScript, Bash, PowerShell and/or others) Top-tier analytics and problem solving Ability to work in a fast-paced service-oriented team environment Customer focused, and dedicated to the best possible user experience Communicate effectively with both technical and business resources Fluent speaking, reading, and writing in English Preferred 1+ years broad experience with Sterling Integrator and File Gateway (MFT and/or EDI) 1+ years experience with LDAP systems Experience in automation tool development and methodologies Strong understanding of project management, organization, and time management Basic understanding of SQL Database concepts (Oracle, MySQL)
