Senior Director - Operational Excellence

Greetings from HR Central!

The global partner for intelligent growth and global media collective, built for the AI era is looking for you.

Sr Director-Operational Excellence

Please find mentioned below the job description:

Years of experience:

Location:

Role:

Role Summary and Impact:

This is a senior, strategic role focused on creating and managing the framework for operational excellence within the India GOC, specifically our Media Activation and Analytics Services divisions. You will be the central authority on process, quality, and efficiency, acting as a key partner to the GOC leadership and the various team lead. This role does not have direct line management of the delivery teams. Instead, your success will be measured by your ability to design and implement a world-class operating model that enables our teams to deliver high quality work and supports the division's growth from 1,800 to nearly 3,000 people by the end of 2026.

Skillset and experience:

• Design the Operational Framework:

  You will be the architect of our operating model. This involves assessing our current ways of working and then designing, documenting, and implementing a standardized framework for everything from workflow management to quality control.

• Govern and Improve Performance:

  You will own the key operational metrics (e.g., error rates, team utilization, certification). You are responsible for monitoring performance against this framework, identifying areas for improvement, and driving a culture of continuous improvement across the division.

• Enable Scalable Growth:

  Create the processes and systems that will allow the division to scale effectively. You will partner with WPP India's Global Delivery Centre (GDC) to ensure our operational framework aligns with WPP's broader location and consolidation strategy.

• Lead Operational Transformation:

  From a process-led perspective, you will spearhead the transition to an AI-augmented operational model, driving the deployment of globally built Agents and Automation solutions.

• Partner with Team Leadership:

  You will work as a close partner to the GOC team leads. Your role is to provide them with the tools, data, and clear processes they need to manage their teams' performance effectively within the framework you have created. Equally, you will escalate to the GOC management if you feel that specific teams are not following the set processes.

What Were Looking For:

• 15-20 years of professional experience with a deep specialization in process design, governance, and operational excellence for large-scale service delivery teams.
• Proven experience designing and implementing operational frameworks that have governed the performance of large-scale departments (1,000+ people).
• A track record of creating scalable processes that have successfully supported a division's growth to over 2,500 people.
• Demonstrable experience leading process transformation for major change initiatives, such as technology adoption or automation. A background in Lean/Six Sigma or similar methodologies is a strong advantage.
• Experience in a large GCC or a similar global delivery environment in India is a firm requirement.
• The ability to influence and lead through partnership and expertise, without direct managerial authority.
• A bachelor's degree in a relevant field; an MBA is preferred.

tina.sapra@hr-central.in

1. Current CTC

2. Expected CTC

3. Negotiable Notice Period

4. Years of experience in Operational Excellence/Process Excellence

5. Years of experience in Digital Media

6. What % of experience do you have in:

a) Traditional Media

b) Digital Media

c) Product based companies

d) Service based companies

7. What is the scale of Operations handled by you

8. Details of operations that you have scaled up in the past experience

9. Details of Operational framework designing

10. Details of Process Transformation

11. Details of global exposure.

12. Are you fine with Individual Contributor role

13. Current location

14. Explain your current role

15. Clients domain

Thanks and Regards,

Tina Sapra

tina.sapra@hr-central.in

https://www.linkedin.com/in/tina-sapra-331954241