Senior Developer/Analyst (ServiceNow)

Role & responsibilities

• Implement core configuration user stories with minimal guidance.
• User stories could cover service catalog, catalog items/record producers, knowledge bases/knowledge articles, notifications, assignment rules using advanced work assignment, and Service Level Agreement (SLA) configurations and workflows.
• Experience delivering projects for implementing Workspaces and Now Assist
• Participate in and/or lead design workshops, development, testing and deployment activities
• Lead the design and implementation of ServiceNow modules, including ITSM, CSM and Custom Applications.
• Ability to build ServiceNow Reports, dashboards and homepages
• Ability to set up data security via control rules, domain separation
• Implement integrations utilizing Integration Hub and relevant Spokes.
• Good hands-on knowledge and experience with any one or more areas: JavaScript /HTML/ CSS / AJAX / Angular / Bootstrap
• Experience administering a ServiceNow instance including group roles, permissions, modifications for business rules, workflows, UI pages, UI actions, UI policies.
• Execute unit testing to confirm user stories meet acceptance criteria as implemented.
• Troubleshoot complex platform issues and ensure a high level of reliability and user satisfaction.
• Peer review of other developers user stories
• Provide technical documentation as required
• Development, management, and configuration of ServiceNow applications, modules, enhancements, product development, and some system administration tasks.
• Provide coaching and guidance to junior developers on best practice approaches to implement required functionality involving technical leads as required.

Basic Requirements

• Bachelor of Science in Computer Science, a similar technical discipline, or comparable industry experience
• ServiceNow Certified System Administrator
• ServiceNow Certified Application Developer
• 6 to 8 years in ServiceNow configuration and development experience
• Minimum 5 years of experience supporting the implementation, administration, configuration and/or development of the ServiceNow tool
• Experience delivering projects for implementing Workspaces and Now Assist
• Excellent interpersonal skills and effective communication skills are necessary to be able to translate technical information to non-technical audiences
• Energetic self-starter able to work independently in a fast-paced environment
• High sense of ownership, responsibility, and commitment to quality
• Proven ability to manage multiple tasks and shifting deadlines
• Effective organization, collaboration, planning, problem-solving, and analytical skills