Senior Data Analyst

As a Senior Data Analyst in Sales Operations at Xylem Learning, a leading EdTech company based in Calicut, you will be part of a dynamic team dedicated to transforming education through innovation, data, and impactful learning solutions. Your role will be crucial in supporting sales strategies by utilizing data to drive performance insights, CRM optimization, and operational efficiency. Your key responsibilities will include analyzing sales data to generate actionable insights, maintaining and optimizing CRM workflows primarily using LeadSquared (LSQ) and other CRM tools, designing, tracking, and improving sales performance dashboards and reports using Advanced Excel, collaborating with sales, marketing, and operations teams to align data reporting with business goals, ensuring data accuracy and timely updates within CRM systems, and identifying process gaps to recommend data-driven solutions for workflow efficiency. To excel in this role, you must possess a Bachelor's degree in Business, Statistics, Computer Science, or a related field, along with 3-5 years of proven experience as a Data Analyst in a sales, business operations, or CRM-heavy role. Proficiency in LeadSquared (LSQ) CRM and Advanced Excel is a must, and working knowledge of additional CRMs or data tools is a strong plus. Strong problem-solving, critical thinking, and organizational skills are essential, as well as effective communication skills to convey insights to both technical and non-technical stakeholders. Preferred qualifications for this role include prior experience in the EdTech industry, exposure to customer service/call center operations, experience with workflow automation and CRM configuration, and familiarity with data visualization or business intelligence tools such as Power BI or Tableau. A detail-oriented and structured approach, combined with a collaborative team environment and cross-functional coordination, will provide you with the opportunity to grow within our high-performing, data-driven EdTech company. This is a full-time, permanent role based on-site in Calicut, offering benefits such as health insurance, paid sick time, and Provident Fund. The work environment is structured around day shifts and in-person collaboration, providing you with a rewarding opportunity to contribute to the transformation of education through data-driven solutions.,