The Senior Customer Support Engineer for Beckman Coulter Diagnostics is responsible for delivering customer support in terms of technical service at Mumbai , Maharashtra.
This position is part of the Service department located at Mumbai and will be indicated as a fully Remote position providing service support to our esteemed clients aligned with our vision of delivering healthcare to patients across the globe.
You will be a part of the West Service Team and report to the State Service Manager Maharashtra region responsible for client support across the state. If you thrive in a fast-paced, competitive, collaborative, and high-performing role and want to work to build a world-class Service organization read on.
In this role, you will have the opportunity to: 1. Install, maintaining the instruments and Providing Basic Operation Training during Installation to Provide effective product and customer support.
2. Ensures Preventive Maintenance planning (PM), MOD are performed in timely manner 3. Seeks timely support for difficult product issues avoiding unnecessary down time, Maintain recommended Spare Parts for all product Range and Maintain excellent customer relationship, specifically with his/her directly assigned accounts by adhering to field service policies procedures and standards. The essential requirements of the job include:

Must be an Engineering Graduate with B.E./B.Tech. Degree
Should have a minimum working experience of 3 to 5 years in the relevant field with exposure in customer services (Technical) in the IVD industry.
Should have advance Technical Competency in one of the Product lines in IVD product. Should have adequate skills to consultatively help & support technical troubleshooting along with other functions. And able to drive corrective and preventive actions to improve service delivery based on customer feedback.

It would be a plus if you also possess previous experience in:

Technical field services of IVD products (hardware & SW) with advance Technical Skills in one product line in IVD
Generating Service Revenue
Usage of Customer Relationship Management (CRM) SW based for Call Handling & Closure in System

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Senior Customer Support Engineer