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Integral Ad Science
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Senior Customer Success Operations Manager

Senior Customer Success Operations Manager

Integral Ad Science

5 - 7 years

7 - 9 Lacs

gurugram

Posted:None| Platform:

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Skills Required

digital media automation data analysis french account management german spanish http ias technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

IAS is looking for a Customer Success Operations Manager to join our team in Gurugram. This role will require you to partner with Customer Success Managers, Sales and Technical Support teams to successfully retain and grow existing clients globally.

The primary focus of this role is to shorten time to drive your customer adoption of Integral technology, increase ROI for your clients, maintain strong relationships, and ultimately achieve renewals for our most valued accounts.

As a part of our Customer Success team, this role offers potential to gain in-depth experience of the verification space within the advertising industry. Under the direction of your manager and the CS team, you will learn technical, communication and commercial skills. Training will be provided in all areas.

What you ll do:

Understand the digital advertising ecosystem of advertisers, agencies, platforms, publishers, and media technology partners.
Build a solid understanding of all IAS products and processes.
Prepare regular reporting and data analysis of client activity, identify at-risk scenarios and work with internal/external stakeholders to build & enact solutions.
Drive automation, create process and methodology documentation.
Create materials and deliverables that will be used to support and engage with IAS s self-service client base.
Communicate client needs and act as an internal advocate for owned clients
Adhere to IAS values at all times.

What you ll need:

5-7 years Ad-Tech experience.
Should have mentored junior team members and has the potential to handle a team.
Strong data and analytical skills, with the ability to identify business issues, analyze data, draw conclusions, and develop actionable recommendations.
Understanding of the online advertising and marketing industry is a must.
Ability to learn quickly and grasp different processes and systems.
Enthusiasm to work in a fast-paced and demanding environment.
Ability to prepare clear and concise client-ready documents.
Exceptional organizational skills, with a proven track record of successfully managing projects to completion and precise attention to detail.
Ability to work independently as well as part of a team.
Account management experience will be preferred.
Excellent communication skills (both written and verbal) in English, Foreign Language (German, French, or Spanish) will be an advantage.

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Integral Ad Science

Ad Tech / Digital Marketing

New York

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Senior Customer Success Operations Manager