Senior Customer Service Executive / Business Development executive/ Manager

Company Name: Albeli , Nawalgaria Fashions Pvt Ltd

Role: Senior Customer Service Executive / Manager (Lead Management & Business Development)
Location: 80/2C, Topsia Road, Behind Porsche Showroom, Topsia, Kolkata – 700039
Landmark: Maruti bagan, m. S. Motors bus stop
Company Website: www.albeli.co
Timings - Mon - Sat 10am - 8pm.

Job Description :
We are looking for a proactive and experienced Senior Customer Service Executive / Manager who can manage incoming customer leads, assign them efficiently to the right team members, and ensure timely follow-ups. The role is a dynamic mix of customer service and business development, requiring excellent communication, coordination, and problem-solving skills.

Responsibilities:
● Handle all fresh customer leads from various channels (WhatsApp, Instagram, website, walk-ins, etc.)

● Understand customer queries, respond promptly, and provide effective solutions

● Assign leads to the appropriate sales or service team members based on location/product/priority

● Track lead progress, follow up regularly, and ensure proper closure

● Maintain lead records and update CRM or tracking sheets

● Coordinate with internal teams to resolve customer queries or complaints

● Assist in improving response time and customer satisfaction

Requirements:

● Proven experience in Customer Service / Business Development / Sales Coordination

● Excellent verbal and written communication skills in Hindi and English

● Strong typing speed and ability to manage multiple conversations simultaneously

● Good understanding of customer behavior and problem-solving approach

● Highly organized with attention to detail

● Comfortable using WhatsApp Business, Excel/Google Sheets, and basic CRM tools

Salary: Based on experience and interview

Job Type: Full-Time
Location: On-site (Topsia, Kolkata)

Interested candidates can apply here on Indeed or send your CV to +91 9112344277

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Schedule:

• Day shift

Work Location: In person